Senior Account Manager in London

Fusion Risk Management is a fast‐growing, innovative company committed to fostering a supportive, inclusive environment. Recognized by the Chicago Tribune and Built In Chicago for its culture, Fusion is a leading provider of cloud‐based software solutions for operational resilience, encompassing risk management, third‐party risk management, IT and security risk, business continuity and disaster recovery, and crisis and incident management. Our flagship product, The Fusion Framework SystemTM, delivered on the Salesforce Lightning Platform, serves mid‐size organizations to Fortune 50 companies across various verticals including financial services, manufacturing, energy, utilities, retail, pharmaceuticals, and education. We aim to build a more resilient world by empowering organizations to make data‐driven decisions and achieve greater overall resilience.

Core Values

• Trust: Earn teammates' trust and assume positive intent; act with integrity; respect diversity of thought, skills, and background.
• Passion: Make a difference; don't wait until you're asked or instructed; maintain a bias to action and impact.
• Collaboration: Think systematically and see your role within the bigger picture; be accountable for your part of team success; put your teammates in a position to thrive.
• Customer Centricity: Demonstrate a solid commitment to customer success by providing positive and consistent customer experiences, proactively engaging the customer community, seeking feedback, listening and incorporating the voice of the customer into daily activities.
• Growth: Strive for excellence; embrace change; prioritize continuous improvement.

The Role

Responsible for deriving and delivering increased value to Fusion customers, the Senior Account Manager seeks to expand relationships with key clients, partner closely with customers to achieve their program goals, ensure customer satisfaction, and drive revenue growth. This role serves as a trusted advisor, identifying needs, challenges, and opportunities and aligning Fusion Risk Management solutions to deliver increased value.

• Manage a portfolio of key client accounts to ensure successful onboarding, adoption, growth, retention, engagement, and satisfaction.
• Develop customer value plans to understand Fusion customers, their businesses and organizational goals to support continuity, recovery, crisis, risk, and resilience.
• Proactively create pursuit strategies that align to customer priorities to drive cross‐sell and upsell opportunities within Fusion's corporate client base.
• Act as the primary contact for high‐value clients, deepening, expanding, and elevating relationships across customer organizations.
• Develop and nurture relationships with key executive stakeholders to drive strategic conversations and business alignment.
• Lead negotiations for renewals, expansions, and pricing strategies to optimize revenue opportunities.
• Monitor client health metrics and proactively address potential issues to mitigate churn risk.

Knowledge, Skills, and Abilities

• Demonstrated experience managing high‐value accounts with a history of consistently meeting or exceeding revenue growth targets.
• Proactive and active seller always seeking ways to drive additional value for customers.
• Strong communication, negotiation, and problem‐solving skills with an ability to influence executive stakeholders.
• Experience in developing and executing strategic account plans.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Ability to work independently while collaborating effectively in a fast‐paced environment.
• Experience in risk management, business continuity, or related industries is a plus.

Qualifications (Education and Experience)

• Bachelor's degree in Business, Sales, Marketing, or a related field preferred.
• 5+ years of experience in continuity, recovery, crisis, risk, or resilience fields preferred.
• 5+ years of experience in account management, enterprise sales, or customer success within the technology or SaaS industry.

Milestones for the First Six Months

• In One Month, You Will: Develop a comprehensive understanding of Fusion Risk Management solutions, industry positioning, and value proposition. Build relationships with key accounts and internal teams and begin to execute in the field. Familiarize yourself with Fusion's CRM system, internal sales strategies, and account management processes. Participate in advanced product training and onboarding sessions.
• In Three Months, You'll: Take full ownership of assigned key accounts and drive client engagement strategies. Identify and initiate cross‐sell and upsell opportunities, setting up initial expansion discussions. Conduct account reviews and formulate strategic account expansion plans. Begin executing renewal and contract negotiation strategies.
• In Six Months, You'll: Achieve key performance metrics related to client retention, revenue growth, and account expansion. Successfully implement strategic account plans with measurable impact on customer satisfaction and business value. Establish yourself as a trusted advisor and go‐to resource for key accounts. Contribute to process improvements and share best practices to enhance account management effectiveness.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

You must have evidence of right to work in the UK to be hired for this role. Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin.