At a Glance
- Tasks: Provide technical support and process licensing applications to keep the public safe.
- Company: Join a local authority's busy Licensing Team with a focus on community safety.
- Benefits: Competitive pay rate of £14.36/hour and a supportive work environment.
- Other info: Temporary role with potential for growth and learning in a dynamic team.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: GCSE in English and Maths, plus experience in record-keeping and communication.
The predicted salary is between 14.36 - 14.36 £ per hour.
We are looking for a technical support officer to join a busy Licensing Team in a local authority. You will give technical and office support that helps keep the public safe and the licensing service running smoothly. You’ll check and process applications, keep accurate records, and pass complex or sensitive matters to the right officer.
Job type: Temporary, initially until 31st of Jan 2027
Location: TQ12 4X
Hours: Monday to Friday 09:00 to 17:00
Pay rate: £14.36/h PAY
Responsibilities:
- Check licence applications and documents to make sure they are complete, correct and meet the rules, and finish each case on time.
- Check that drivers and vehicles meet the requirements (for example, background and medical checks).
- Answer everyday questions from applicants, licence holders, businesses and the public.
- Keep computer records up to date, write licences and standard letters or emails, and record fees correctly.
- Keep personal information safe and follow the rules on how long records are kept.
- Help tidy up data, turn paper records into digital ones, and move information to new systems.
Requirements:
Essential:
- GCSE (or equivalent) in English and Maths.
- Experience of checking applications, keeping accurate records and working to deadlines.
- Experience of using databases or case-management systems and writing clear letters and emails.
- Good written and spoken communication skills.
- Confident using Word, Excel and Outlook.
- Understanding of confidentiality and how to handle records and data properly.
- Able to work on your own within set limits and as part of a team.
- Quick to learn and positive about change.
Desirable:
- NVQ in Business Administration (or equivalent).
- Previous experience in licensing or a similar field.
- Knowledge of licensing laws (alcohol, entertainment, gambling, taxis and private hire, charity collections, street trading).
- Experience of Licensing Uniform or a similar case-management system.
technical Support Officer employer: Fusion People
Fusion People is an excellent employer for those seeking a rewarding career in the healthcare sector, particularly in the vibrant Aztec West area. With a strong focus on employee development and a supportive work culture, we offer competitive salaries and opportunities for recent graduates to thrive in a dynamic environment. Join us to be part of a team that values diversity and promotes equal opportunities while making a meaningful impact in eye care administration.
StudySmarter Expert Advice🤫
We think this is how you could land technical Support Officer
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fusion People.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fusion People. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace technical Support Officer
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fusion People.
How to prepare for a job interview at Fusion People
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fusion People's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fusion People offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
