Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage calls, schedule work, and oversee maintenance tasks for clients.
- Company: Join a dynamic team at Fusion People, committed to equal opportunities.
- Benefits: Earn £13.50 per hour with a structured 4-month contract, Monday to Friday.
- Why this job: Gain valuable experience in a fast-paced environment while enhancing your communication skills.
- Qualifications: Customer service experience and IT proficiency are essential; multitasking is key.
- Other info: Work in Beeston, Nottinghamshire, and be part of a supportive team culture.
Role: FM / Helpdesk Scheduler
Location: Beeston, Nottinghamshire
Rate: £13.50ph PAYE
Duration: 4 months
Hours: 8am – 5pm Monday to Friday
MAIN PURPOSE OF FM SCHEDULER:
The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.
Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.
FM SCHEDULER DUTIES & RESPONSIBILITIES:
* Scheduling work across the stated contract
* Reacting to emergencies raised by the client and overseeing engineer’s attendance
* Plan efficiencies of location and response time improvements
* Schedule PPM’s / WAF’s to Subcontractors.
* Taking ownership of workload daily
* Diagnose technical abilities and fault reported to determine “P” code is correctly applied.
* Handling customer complaints or queries via telephone, email or letter.
* Manage completion of PPM’s on Maximo.
* Manage completion of reactive tasks on Maximo.
* Control and issue engineer’s uniform.
* Production of monthly performance report.
* Management of Contract performance schedule.
* Chasing subcontractors’ reports/schedules
* To achieve the teams agreed performance targets and ensure that SLA’s are met
FM SCHEDULER SKILLS & KNOWLEDGE:
* IT Knowledge:
o MS Office
o CAFM Systems
ESSENTIAL FM SCHEDULER EXPERIENCE:
* Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
* Excellent communication skills and ability to work well as part of a team
* Ability to work in a fast-paced environment, multitask and make effective decisions quickly
* Experience of working in financial performance penalties
Contact Donna @ Birmingham office
— Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our website.
#J-18808-Ljbffr
FM Scheduler – Temp employer: Fusion People
Contact Detail:
Fusion People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Scheduler – Temp
✨Tip Number 1
Familiarise yourself with CAFM systems, as this role heavily relies on them. If you have experience with similar software, be ready to discuss how you've used it to manage schedules and improve efficiency.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer queries and complaints. Think of examples from your past roles where you successfully resolved issues or improved customer satisfaction.
✨Tip Number 3
Prepare to demonstrate your ability to multitask and make quick decisions. Consider scenarios where you've had to juggle multiple responsibilities and how you prioritised tasks effectively.
✨Tip Number 4
Research the company’s performance targets and SLAs. Understanding their expectations will help you align your answers during discussions and show that you're proactive about meeting their goals.
We think you need these skills to ace FM Scheduler – Temp
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, or project management. Emphasise any previous roles where you managed schedules or handled client communications.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the FM Scheduler role and how your skills align with the job requirements. Mention your ability to multitask and work in a fast-paced environment.
Highlight IT Skills: Since the role requires knowledge of MS Office and CAFM systems, be sure to mention your proficiency in these areas. If you have experience with Maximo or similar software, include that as well.
Showcase Communication Skills: Demonstrate your excellent communication skills in your application. Provide examples of how you've effectively handled customer queries or complaints in previous roles.
How to prepare for a job interview at Fusion People
✨Know Your Role
Make sure you understand the responsibilities of an FM Scheduler. Familiarise yourself with tasks like managing incoming calls, scheduling work, and handling customer complaints. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Be ready to discuss how you handle customer queries and complaints, as well as how you work within a team.
✨Demonstrate Multitasking Abilities
The job requires working in a fast-paced environment and multitasking. Think of specific instances where you've successfully managed multiple tasks or made quick decisions under pressure. Share these examples to highlight your suitability for the role.
✨Familiarise Yourself with Relevant Software
Brush up on your IT skills, especially with MS Office and CAFM systems. If you have experience with Maximo or similar software, be prepared to discuss it. Showing that you're tech-savvy can give you an edge in the interview.
