Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage calls, schedule work, and oversee maintenance tasks for clients.
- Company: Join a dynamic team focused on efficient facilities management.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a fast-paced environment where your decisions make a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: We value diversity and promote equal opportunities for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.
Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.
FM SCHEDULER DUTIES & RESPONSIBILITIES:
* Scheduling work across the stated contract
* Reacting to emergencies raised by the client and overseeing engineer’s attendance
* Plan efficiencies of location and response time improvements
* Schedule PPM’s / WAF’s to Subcontractors.
* Taking ownership of workload daily
* Diagnose technical abilities and fault reported to determine “P” code is correctly applied.
* Handling customer complaints or queries via telephone, email or letter.
* Manage completion of PPM’s on Maximo.
* Manage completion of reactive tasks on Maximo.
* Control and issue engineer’s uniform.
* Production of monthly performance report.
* Management of Contract performance schedule.
* Chasing subcontractors’ reports/schedules
* To achieve the teams agreed performance targets and ensure that SLA’s are met
FM SCHEDULER SKILLS & KNOWLEDGE:
* IT Knowledge:
o MS Office
o CAFM Systems
ESSENTIAL FM SCHEDULER EXPERIENCE:
* Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
* Excellent communication skills and ability to work well as part of a team
* Ability to work in a fast-paced environment, multitask and make effective decisions quickly
* Experience of working in financial performance penalties
— Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our website.
#J-18808-Ljbffr
FM Scheduler employer: Fusion People
Contact Detail:
Fusion People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Scheduler
✨Tip Number 1
Familiarise yourself with CAFM systems, especially Maximo, as this is crucial for the FM Scheduler role. Consider taking a short online course or tutorial to boost your confidence and demonstrate your commitment to mastering the tools used in the job.
✨Tip Number 2
Brush up on your communication skills, as you'll be handling customer complaints and queries. Practising active listening and clear communication can help you stand out during interviews, showing that you're ready to tackle customer-facing challenges.
✨Tip Number 3
Gain experience in multitasking and decision-making in fast-paced environments. You could volunteer for roles or projects that require quick thinking and prioritisation, which will prepare you for the dynamic nature of the FM Scheduler position.
✨Tip Number 4
Research the company’s performance targets and SLAs to understand what they value most. This knowledge will not only help you tailor your responses during interviews but also show that you're genuinely interested in contributing to their success.
We think you need these skills to ace FM Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, or project management. Emphasise your ability to multitask and work in a fast-paced environment, as these are key skills for the FM Scheduler role.
Craft a Strong Cover Letter: In your cover letter, address how your previous experiences align with the responsibilities of the FM Scheduler position. Mention specific examples of how you've handled customer complaints or managed workloads effectively.
Highlight IT Skills: Since the role requires knowledge of MS Office and CAFM systems, make sure to mention any relevant software experience you have. If you've used Maximo or similar systems, be sure to include that information.
Showcase Communication Skills: Given the importance of communication in this role, provide examples in your application that demonstrate your excellent communication skills. This could include experiences where you successfully resolved customer queries or collaborated with a team.
How to prepare for a job interview at Fusion People
✨Showcase Your Scheduling Skills
Be prepared to discuss your experience with scheduling and managing workloads. Highlight any specific tools or software you've used, such as CAFM systems or Maximo, and how they helped you improve efficiency.
✨Demonstrate Your Communication Abilities
Since the role involves handling customer complaints and queries, practice articulating how you've effectively communicated in previous roles. Use examples that showcase your ability to remain calm under pressure and resolve issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in emergency situations. Think of past experiences where you had to react quickly and how you managed to coordinate responses effectively.
✨Understand Performance Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the FM Scheduler role. Be ready to discuss how you have contributed to meeting targets in previous positions and how you would approach achieving SLA's in this new role.
