At a Glance
- Tasks: Coordinate customer service, manage orders, and ensure timely responses to customer queries.
- Company: Join a leading rail client in Birkenhead with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with ongoing training and development opportunities.
- Why this job: Be the voice of the customer and make a real difference in service delivery.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
Location: Birkenhead
Duration: Ongoing
Salary: TBC
Hours: 7.30am-4pm, Mon to Thurs, 7.30am-12.30pm Fri.
Our Rail Client based in Birkenhead are recruiting for a Customer Service Co-ordinator, on a contract basis for a minimum of 3 months.
Key Duties & Tasks:
- Direct liaison with external & SISCO customers providing efficient responses and recording information
- Lead order book reviews with customers
- Support Birkenhead Accounts with Customer Invoice queries, for resolution
- Support the Business Managers with delivery information on key customers
- Own customer OTD for all customers under their responsibility
- Attend the daily production meeting, being the voice of the customer
- Provide feedback on delivery failures to the customer
- Work closely with Production Planning, Material Planning and Operations to ensure information is robust and commitments are achieved
- Attend Project Reviews
- Understand the expectations and requirements of the key customers
- Provide concise and quality, technical and cost information on M&D inspection reports for customers and ensure reports are issued in a timely manner
- Attend reviews with the key customers
- Enter and maintain customer orders on to the MRP system
- Ensure orders are acknowledged to the customer within 3 working days
- Ensure all orders have valid agreement via LTSA or Quotation
- Respond to customers' Requests for Quotations (RFQs) and enquiries
- Liaise with the customer for re-scheduling orders
- Understand capacity constraints when entering customer orders
- Management of the Repair Sales & GRN in-trays on a daily basis ensuring all reports are executed efficiently and filed in the appropriate folders
- Control and progress the NSI process
- Assist the other members of the Sales Administration team
- Ensure all sales administration processes are executed and compliant with internal procedures, WMS and Internal Control, minimising exposure and risk
- Assist and cover the Sales Order Administrator to ensure all orders and acknowledgements are processed in a timely manner
General:
- Adhere at all times to the company's Health, Safety & Environmental instructions and requirements
- Take on any other reasonable responsibilities or tasks that are within the employee's capabilities.
Customer Service Co-ordinator in Birkenhead employer: Fusion People
Join our dynamic team in Birkenhead as a Customer Service Co-ordinator, where we prioritise employee growth and a supportive work culture. We offer competitive hours, a collaborative environment, and opportunities to engage directly with key customers, ensuring your contributions are valued and impactful. With a focus on professional development and a commitment to excellence, we provide a rewarding workplace for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in Birkenhead
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fusion People.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fusion People. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Co-ordinator in Birkenhead
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fusion People.
How to prepare for a job interview at Fusion People
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fusion People's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fusion People offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
