At a Glance
- Tasks: Support IT infrastructure and manage incidents using Freshdesk software.
- Company: Dynamic company focused on equal opportunities and innovation.
- Benefits: Competitive salary, share ownership, and great benefits.
- Other info: Exciting opportunity to work in a collaborative environment across EMEA.
- Why this job: Join a team that values your skills and offers real career growth.
- Qualifications: Experience with Windows 11, Office 365, and incident management preferred.
The predicted salary is between 32000 - 32000 € per year.
Specialist client requires IT Support Analysts to support the EMEA IT Director in managing their Desktop infrastructure across EMEA. You will be responsible for:
- 1st and 2nd Line Incident management using Freshdesk call logging software
- Providing problem management and support for all IT Infrastructure, including desktop, laptop, and mobile/fixed telephony
- Patching, rebuilds, and fault finding on Windows 11 machines, ensuring SLAs are achieved and processes are followed to provide effective customer service
- Identifying risks and testing new/changed services, firmware, and application upgrades
- Transitioning new services to operational support
Experience in Incident, Change, and Problem management is ideal but not essential.
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality, or disability.
IT Service Support Analyst in Wakefield employer: Fusion People Ltd
As an IT Service Support Analyst at our Wakefield location, you will join a dynamic team dedicated to delivering exceptional IT support across the EMEA region. We pride ourselves on fostering a collaborative work culture that values employee growth and offers great benefits, including share ownership, ensuring that your contributions are recognised and rewarded. With opportunities for professional development and a commitment to equal opportunities, we provide a meaningful and supportive environment for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Support Analyst in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 11, Office 365, and Active Directory. We want you to shine when they ask about your experience with incident management and problem-solving!
✨Tip Number 3
Showcase your customer service skills! Remember, as an IT Support Analyst, you'll be the face of the company for many users. Share examples of how you've helped others in the past during your interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Support Analyst in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 11, Office 365, and Active Directory. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your problem-solving skills!
Showcase Your Customer Service Skills:Since this role involves providing excellent customer service, make sure to include examples of how you've successfully managed incidents or helped users in the past. We love seeing candidates who can communicate effectively and empathise with users.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fusion People Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you’ve mastered. This will show that you're not just familiar with the software but can also handle real-world issues.
✨Familiarise Yourself with Freshdesk
Since you'll be using Freshdesk for call logging, it’s a good idea to get acquainted with its features. If possible, try out a demo or watch some tutorials online. Being able to speak confidently about how you would use it in incident management will impress your interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of examples from your previous experience where you successfully managed incidents or resolved issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Customer Service Skills
As an IT Support Analyst, customer service is key. Be prepared to discuss how you’ve handled difficult customers or situations in the past. Highlight your communication skills and your ability to remain calm and professional, even when things get tough. This will show that you understand the importance of effective customer service in IT support.
