Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team delivering essential Soft FM services in a healthcare setting.
- Company: Join a top UK support services provider known for excellence in healthcare management.
- Benefits: Enjoy a competitive salary, bonuses, and a company car.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in managing Soft FM services in healthcare is essential.
- Other info: Opportunities for career development and training are available.
The predicted salary is between 51000 - 59000 £ per year.
Job Description
Operations Manager – Soft Services (Healthcare)\\nLocation: South West London\\nSalary: £60k to £70k basic per year + bonus + car\\n\\nAre you an experienced Soft Services professional ready to take the next step in your career? Join one of the UK's leading support services providers, renowned for delivering excellence in healthcare facilities management. We are looking for a dynamic and results-driven Operations Manager to lead the delivery of Soft FM services within a prestigious healthcare contract in South West London.\\n\\nThis is a fantastic opportunity for an individual with a proven background in healthcare Soft FM to take ownership of a high-profile contract and drive service excellence in a critical care environment.\\n\\nThe Role\\n\\nAs Operations Manager, you will be responsible for the day-to-day leadership of a multidisciplinary team, delivering a full range of Soft FM services including cleaning, catering, portering, waste management, switchboard, and retail operations.
You will play a key role in ensuring operational efficiency, regulatory compliance, and an exceptional standard of service across all departments.\\n\\nKey Responsibilities\\n\\n – Team Leadership: Manage, support and develop a diverse team, fostering a high-performance culture and driving continuous improvement.\\n\\n – Service Delivery: Ensure all Soft FM services are delivered to the highest standard, in line with KPIs, SLAs, and regulatory requirements.\\n\\n – Stakeholder Management: Build and maintain strong relationships with NHS Trust – representatives, internal teams, and external partners.\\n\\n – Training & Development: Identify training needs and support career development across your teams.\\n\\n – Health & Safety Compliance: Uphold health, safety and statutory compliance across all service areas.\\n\\nAbout You\\n\\n- Essential: Proven experience managing Soft FM services specifically within a healthcare environment. Experience within mental health hospital settings is highly advantageous.\\n\\n- Proven leadership and team management skills, with a focus on engagement, performance and development.\\n\\n- A customer-centric mindset with a commitment to service excellence.\\n\\n- Strong operational and contract management capabilities.\\n\\n- Confident problem-solver with the ability to handle challenges proactively and professionally.\\n\\n— Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
You'll find a wide selection of vacancies on our website
Operations Manager employer: Fusion People Ltd
Contact Detail:
Fusion People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific Soft FM services mentioned in the job description, such as cleaning and catering. Understanding these areas will help you speak confidently about your experience and how it aligns with the role during interviews.
✨Tip Number 2
Network with professionals in the healthcare facilities management sector. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the Operations Manager position.
✨Tip Number 3
Research the NHS Trusts and other stakeholders you would be working with. Understanding their values and priorities can help you tailor your discussions and demonstrate your commitment to service excellence during the interview process.
✨Tip Number 4
Prepare examples of how you've successfully led teams in high-pressure environments, particularly in healthcare settings. Being able to share specific instances where you've driven performance and compliance will showcase your suitability for the role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing Soft FM services, particularly in healthcare settings. Use specific examples that demonstrate your leadership skills and achievements in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your customer-centric mindset and your commitment to service excellence, while also showcasing your problem-solving abilities.
Highlight Relevant Experience: In your application, focus on your proven experience in healthcare environments, especially if you have worked in mental health settings. This will set you apart from other candidates.
Showcase Leadership Skills: Provide examples of how you have successfully managed and developed teams in the past. Highlight any initiatives you implemented that led to improved performance or service delivery.
How to prepare for a job interview at Fusion People Ltd
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead a diverse team. Prepare examples of how you've successfully managed teams in the past, focusing on engagement and performance improvement.
✨Understand Soft FM Services
Make sure you have a solid understanding of Soft FM services, especially in a healthcare context. Be ready to discuss specific challenges and solutions related to cleaning, catering, and waste management in a healthcare environment.
✨Highlight Stakeholder Management Experience
Building strong relationships is key in this role. Prepare to talk about your experience working with various stakeholders, including NHS Trust representatives, and how you've maintained those relationships effectively.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've faced challenges in operations and how you proactively addressed them. This will showcase your confidence and capability as a problem-solver in a high-pressure environment.
