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- Tasks: Manage operations and support families affected by addiction in a hands-on, strategic role.
- Company: Families Out Loud, a compassionate charity making a real difference.
- Benefits: Flexible part-time hours, competitive salary, and the chance to impact lives.
- Why this job: Join a purpose-driven team and help shape a supportive community for families.
- Qualifications: Experience in operational management and strong communication skills required.
- Other info: Work mainly remote with opportunities for personal and professional growth.
Operations and People Manager (Freelance, Part-time)
Location: Wiltshire (mainly remote working)
Contract: Freelance, part-time (One day/ 7.5 hours per week)
Salary: Competitive, dependent on experience
Start Date: Autumn 2025 (flexible)
About Families Out Loud
Families Out Loud is a growing Wiltshire-based charity that supports families affected by a loved one\’s drug or alcohol use. We provide non-judgmental, stigma-free spaces for people to speak out, connect, and heal. As we expand our reach and deepen our impact, we are investing in our infrastructure to ensure our operations reflect the care and integrity at the heart of our mission.
About the Role
We are seeking an experienced Operations and People Manager to join our team in this pivotal new role. Working closely with the Board of Trustees and service delivery team, you will oversee key operational functions and help shape the systems and culture that support our mission.
This is a hands-on, strategic role for someone who thrives in a purpose-led environment and wants to make a direct impact in the field of family addiction. You will be committed to our Purpose, Vision, and Values, and bring both structure and heart to the way we work.
Key Responsibilities:
Oversee and coordinate the charity\’s day-to-day operations, including fundraising, marketing, and administrative activities
Develop and implement a new volunteer programme, including recruitment, support, and supervision
Manage projects and reporting requirements as they arise, ensuring timely delivery and alignment with strategic goals
Support HR functions such as recruitment, onboarding, and coordination of freelance staff and volunteers
Monitor IT systems and processes in collaboration with our outsourced IT provider
Ensure policies and procedures are up to date, compliant, and embedded in practice, with appropriate training and supervision for staff
What We\’re Looking For
Proven experience in operational management-ideally, though not necessarily, within the charity sector
Strong time management and organisational skills, with the ability to prioritise and delegate effectively
A flexible, adaptable approach and the ability to manage multiple tasks and projects
Excellent communication and interpersonal skills, with a collaborative mindset
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Strong written and verbal communication skills
An interest in, or lived experience of, family addiction
If you are interested in hearing more please contact John Baker
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You\’ll find a wide selection of vacancies on our website.
Operations and People Manager employer: Fusion People Ltd
Contact Detail:
Fusion People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and People Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and reflects your experience in operational management. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by researching Families Out Loud and understanding their mission. Think about how your skills can directly contribute to their goals, and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of our team and making a difference.
We think you need these skills to ace Operations and People Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations and People Manager role. Highlight your relevant experience in operational management and how it aligns with Families Out Loud's mission. We want to see how you can bring both structure and heart to our team!
Showcase Your Skills: Don’t forget to emphasise your time management and organisational skills. Give us examples of how you've effectively prioritised tasks and managed multiple projects in the past. This will help us see how you can thrive in our purpose-led environment.
Communicate Clearly: Strong written communication is key for this role, so make sure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate a collaborative mindset, so let your personality shine through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about Families Out Loud and our mission there!
How to prepare for a job interview at Fusion People Ltd
✨Know the Mission Inside Out
Before your interview, take some time to really understand Families Out Loud's mission and values. Familiarise yourself with their work in supporting families affected by addiction. This will not only show your genuine interest but also help you align your answers with their core purpose.
✨Showcase Your Operational Skills
Be ready to discuss your previous experience in operational management. Prepare specific examples of how you've successfully managed projects or improved processes in past roles. Highlight any relevant experience in the charity sector, as this could set you apart from other candidates.
✨Demonstrate Flexibility and Adaptability
Given the nature of the role, it's crucial to convey your ability to juggle multiple tasks and adapt to changing priorities. Think of instances where you've had to pivot quickly in a project or manage competing deadlines, and be prepared to share those stories.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the charity faces or how they envision the new volunteer programme evolving. This shows your proactive mindset and genuine interest in contributing to their mission.