Contract Support Officer Location: Liverpool(Hybrid - 2 days in the office) Company: Public Sector Type: Contract | Inside IR35 Salary: £400 per dayvia umbrella Key Responsibilities Service Delivery Partner (SDP) Contract Management: Oversee day-to-day contract administration, performance, and operational delivery under the SDP contract, including Google Drive migrations and SLA and invoice monitoring. Invoice Improvement & Automation: Manage and streamline invoice reconciliation processes, introducing automated tools and workflows to eliminate manual errors and improve invoice processing efficiency. Process Review & Solution Implementation: Review administrative workflows and manual processes to identify efficiencies, design streamlined procedures, and implement sustainable solutions that eliminate operational waste. AI & Continuous Improvement (CI): Develop, test, and deploy AI tools and automated prompts to optimise daily procurement operations and remove repetitive data processing bottlenecks. Supplier Engagement & Risk Management: Lead supplier communications across compliance stages. Governance, Systems & Guidance: Utilise internal IT and digital eSourcing portals in line with public procurement regulations, maintaining clear audit trails while supporting and guiding junior team members.Essential Criteria Contract Lifecycle & Governance: End-to-end oversight of a supplier contract, including key milestone tracking, compliance monitoring, risk mitigation, and leading continuous improvement initiatives to enhance contract performance. Strategic Supplier Relationship Management: Proactive engagement with key suppliers to resolve operational escalations, negotiate terms, drive service delivery improvements, and maintain clear communication channels across all project stages. Workflow Efficiency & Process Improvement: Experience in reviewing administrative workflows and manual processes to identify efficiencies, implement solutions, and eliminate operational waste. AI & Digital Tool Development: Practical experience in using and developing AI tools, automated prompts, or digital solutions to drive continuous improvement and workflow automation. Organisation & Stakeholder Management: Excellent ability to prioritise workloads independently under tight operational deadlines, alongside strong skills in communicating with internal and external stakeholders.Experience Required Leading contract management and supplier relationship management activities while embedding continuous improvement methodologies across procurement workflows. Designing, implementing, and rolling out AI tools and automated solutions to streamline commercial compliance checks, eliminate manual administrative tasks, and optimize digital data processing.Minimum Requirement Candidates must have worked within a commercial contract management function. Support role focused on administrative support, invoicing, continuous improvement, and supporting the Contract Lead with managing the Service Delivery Partner on a framework to ensure they are correctly meeting KPIs and invoicing requirements.--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website
Contract Support Officer in Liverpool employer: Fusion People Ltd
Fusion People is an excellent employer, offering a supportive work environment in Harrogate where you can make a meaningful impact through your role as a Temporary Cleaner. With flexible part-time hours and a commitment to equal opportunities, we prioritise employee well-being and growth, ensuring that every team member feels valued and empowered in their contributions.
