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- Tasks: Lead a team to manage hire desk operations and ensure excellent customer service.
- Company: Join a dynamic company focused on delivering top-notch equipment hire services.
- Benefits: Enjoy competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Be part of a fast-paced team that values customer satisfaction and teamwork.
- Qualifications: Experience in plant hire or construction management is essential; strong communication skills are a must.
- Other info: Fusion People promotes equal opportunities for all applicants.
The predicted salary is between 32000 - 44000 £ per year.
Location: Weston Super Mare
Salary: c£38,000
Job Purpose: As a Hire Manager, you will be responsible for the day-to-day running of the Hire Desks to ensure that my client is delivering an excellent service to the customer and increasing sales revenue. Managing a team of Hire Controllers, you will motivate and develop the team to create a customer-focused approach within their role in this fast-paced environment. You are the crucial link between their clients, the transport division, and their Service & Repair team to ensure that the right equipment is available and delivered to customer sites on time, maintaining high levels of customer satisfaction.
Main Responsibilities:
- Team Leadership & Supervision: Lead, manage, and motivate a team of hire desk coordinators to ensure all hire requests are processed smoothly and efficiently. Provide training, guidance, and support to staff, ensuring adherence to company policies and procedures.
- Hire Desk Operations: Oversee the day-to-day operations of the hire desk, ensuring that all plant and equipment hire orders are processed accurately and in a timely manner. Manage the allocation and dispatch of equipment, ensuring that customer needs are met and that equipment is available when required. Ensure that all hire agreements, contracts, and documentation are completed correctly and in line with company standards.
- Customer Service & Relationship Management: Develop and maintain strong relationships with both customers and colleagues, addressing any queries or concerns and resolving issues promptly. Ensure high levels of customer satisfaction by ensuring accurate, reliable, and professional service delivery. Handle customer complaints or disputes in a calm and effective manner, escalating when necessary.
- Reporting & Administrative Duties: Using provided reports, monitor fleet utilisation, availability, hire activity, and revenue, to identify opportunities for efficiency improvements and increased revenue. Ensure that all administrative tasks related to hire contracts, invoicing, and returns are handled efficiently.
Essential Skills & Qualifications:
- Experience: Proven experience working within the plant hire industry, construction, or a related field. Previous experience in a managerial or supervisory role within a hire desk environment is highly desirable. Strong understanding of construction plant, machinery, and equipment.
- Skills & Attributes: Excellent communication and customer service skills with the ability to build relationships with clients, colleagues, and suppliers. Strong organisational skills with a high attention to detail and the ability to manage multiple tasks simultaneously. Proficient in using hire desk software systems and Microsoft Office (Excel, Word, Outlook). Ability to work under pressure, prioritise tasks, and meet deadlines. A proactive approach to problem-solving and improving processes.
Please apply with CV.
Hire Desk Manager employer: Fusion People Ltd
Contact Detail:
Fusion People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Manager
✨Tip Number 1
Familiarise yourself with the plant hire industry and current trends. Understanding the latest equipment and customer needs will help you stand out during interviews, showing that you're not just qualified but also passionate about the field.
✨Tip Number 2
Network with professionals in the plant hire and construction sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams or improved processes in previous roles. Being able to discuss your leadership style and problem-solving skills in detail will demonstrate your suitability for the Hire Desk Manager position.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can make a significant difference in how you present yourself during interviews.
We think you need these skills to ace Hire Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the plant hire industry or similar fields. Emphasise any managerial roles you've held, particularly those involving team leadership and customer service.
Showcase Relevant Skills: In your application, clearly outline your skills that match the job description. Focus on your communication abilities, organisational skills, and experience with hire desk software systems.
Craft a Strong Cover Letter: Write a cover letter that addresses the specific responsibilities of the Hire Desk Manager role. Mention how your previous experiences have prepared you to lead a team and enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Fusion People Ltd
✨Showcase Your Leadership Skills
As a Hire Desk Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivated your team, and any specific strategies you used to enhance performance and customer service.
✨Demonstrate Industry Knowledge
Familiarise yourself with the plant hire industry and relevant equipment. Be ready to discuss your understanding of construction machinery and how it relates to customer needs, as this will show your expertise and confidence in the role.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints or disputes. Think of examples from your past where you successfully resolved issues, highlighting your communication skills and ability to maintain customer satisfaction.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Prepare to discuss how you manage multiple tasks, prioritise effectively, and ensure that all administrative duties are completed accurately and on time.
