At a Glance
- Tasks: Support IT infrastructure and manage incidents using Freshdesk software.
- Company: Award-winning employee-owned company with a vibrant office culture.
- Benefits: Competitive salary, share ownership, and great benefits.
- Other info: Commutable from various locations in West and South Yorkshire.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Experience in IT support and incident management preferred but not essential.
The predicted salary is between 32000 - 32000 € per year.
Specialist client requires IT Support Analysts to support the EMEA IT Director in managing their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software, providing problem management, and overseeing all IT Infrastructure, including desktop, laptop, and mobile/fixed telephony (patching, rebuilds, fault finding on Windows 11 machines, etc.), ensuring SLAs are achieved and processes are followed to provide effective customer service.
You will also be responsible for identifying risks, testing new/changed services, firmware and application upgrades, and transitioning new services to operational support. Experience in Incident, Change, and Problem management is ideal but not essential.
These are new roles within an award-winning client located in superb offices just off the M1, where it is an employee-owned company, offering excellent opportunities for involvement.
This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, and Leeds.
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business.
IT Support Analysts (1st/2nd Line) in Bradford employer: Fusion People Ltd
Join an award-winning, employee-owned company in Wakefield, where your contributions as an IT Support Analyst will be valued and rewarded. With a strong focus on professional growth, you will benefit from a collaborative work culture, excellent benefits including share ownership, and the opportunity to work with cutting-edge technology in a supportive environment that prioritises effective customer service.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analysts (1st/2nd Line) in Bradford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common IT support questions your way. The more comfortable you are, the better you'll shine when it’s your turn to impress the hiring team.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tricky IT issues in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace IT Support Analysts (1st/2nd Line) in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Windows 11, Office 365, and any relevant incident management tools like Freshdesk. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t just list your duties; showcase how you’ve tackled challenges in previous roles. We love seeing examples of how you've resolved issues or improved processes, especially in a fast-paced IT environment.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in IT support roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Fusion People Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the software but can also handle real-world issues.
✨Familiarise Yourself with Freshdesk
Since you'll be using Freshdesk for call logging, it’s a good idea to get acquainted with its features. If possible, try out a demo or watch some tutorials online. Being able to speak confidently about how you would use it in incident management will impress your interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of examples from your previous experience where you successfully managed incidents or resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm for Customer Service
This role is all about providing excellent customer service, so make sure to convey your passion for helping others. Share stories that highlight your commitment to resolving issues and ensuring user satisfaction. This will help you stand out as a candidate who truly cares about the end-user experience.
