At a Glance
- Tasks: Install and support cutting-edge POS systems in exciting hospitality and retail environments.
- Company: Join Fusion My Business, a leader in cloud-based solutions for diverse industries.
- Benefits: Flexible hours, travel allowance, performance incentives, and company tech provided.
- Other info: Enjoy a dynamic role with opportunities for growth and travel across the UK.
- Why this job: Make a real difference by enhancing customer experiences with innovative technology.
- Qualifications: 2-3 years of technical support experience and strong problem-solving skills.
Fusion My Business provides cloud-based POS and business management solutions for hospitality, retail, and service businesses across the UK. We are looking for Field Technical Engineers to install, configure, maintain, and support our software and hardware solutions at customer locations.
Key Responsibilities
- Install and configure Fusion My Business POS systems.
- Install receipt printers, kitchen printers, payment terminals, barcode scanners, cash drawers, kiosks, tablets, and networking equipment.
- Configure menus, products, users, tax settings, and payment integrations.
- Deliver on-site customer training.
- Diagnose and resolve hardware, software, and network issues.
- Perform preventive maintenance and system health checks.
- Coordinate with remote support and development teams.
- Maintain accurate installation and service reports.
- Ensure successful customer onboarding and satisfaction.
Requirements
- 2–3 years of field technical support experience.
- Experience with POS systems, Windows, Android, networking, and cloud applications.
- Knowledge of receipt printers, payment terminals, routers, and Wi-Fi configuration.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work independently.
- Full UK driving licence preferred.
- Willingness to travel across assigned locations.
- Flexible Full-time and Part-time opportunities
- Travel allowance
- Performance incentives
- Company laptop and mobile (where applicable)
Field Technical Engineer (POS & Hospitality Solutions) in London employer: Fusion My Business
Fusion My Business is an excellent employer for Field Sales Executives, offering a dynamic work culture that fosters collaboration and innovation. With uncapped commission potential, employees are rewarded for their hard work and dedication, while also benefiting from ongoing training and development opportunities to enhance their skills. Located in the vibrant UK market, our team enjoys a supportive environment that values personal growth and the chance to make a significant impact in the hospitality and retail sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technical Engineer (POS & Hospitality Solutions) in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Fusion My Business as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Fusion My Business and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Fusion My Business’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Technical Engineer (POS & Hospitality Solutions) in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Fusion My Business, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Fusion My Business, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Fusion My Business.
How to prepare for a job interview at Fusion My Business
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Fusion My Business offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Fusion My Business but also helps you get a feel for whether you’d thrive in that environment.
