Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic spa team and ensure top-notch customer experiences.
- Company: Fusion Lifestyle, a leading charity focused on health and well-being.
- Benefits: Competitive salary, bonus opportunities, free gym membership, and 22 days holiday.
- Why this job: Make a real difference in people's wellness while working in a stunning historic setting.
- Qualifications: NVQ level 3 beauty qualification and first aid certifications required.
- Other info: Flexible shifts including evenings and weekends; great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Fusion Lifestyle are now in Newcastle. We are looking for a Spa Manager for our Turkish bath and Spa facility at The City Baths, Newcastle. With regeneration work that has seen the Grade II listed building sensitively restored with many of the building's original features retained, we offer several exciting facilities, including the pool, Turkish Baths and Spa, and a stunning, top quality fitness and well-being facilities.
As The City Baths, Newcastle, is such a prestigious site, we are recruiting for an exceptional Spa Manager.
Who We Are: Fusion is a leading Sports, Leisure and Fitness operator. A registered charity, the company mission is to bring health and well-being to communities across the UK.
The Role: A successful Spa Manager will enjoy working with people and possess excellent standards of customer care and a positive 'can do attitude'. You will be able to motivate staff, meet and greet Spa guests, and enjoy being able to make a difference to our guests and members throughout the spa. You will be committed to achieving the highest standards of cleanliness, maintenance and safety and be prepared to lead by example. As a Spa Manager you will use your excellent commercial acumen to motivate and develop your team to achieve their full potential. You will ensure strict compliance when it comes to health and safety, performance standards and financial controls; you will communicate confidently with a broad range of people all whilst delivering first-class services and standards and ensuring our customers are happy.
About You: The Ideal candidate will be qualified to a NVQ level 3 beauty qualification, and will have FAW and AED as a minimum. You must be able to work a shift pattern including evening and weekends. In return we offer a competitive salary, the opportunity to earn a bonus based on a percentage of your basic salary and a FREE gym membership.
Some of the responsibilities of the Spa Manager role include (but are not limited to):
- Management, development and motivation of the Spa Team
- Support the overall process of the Spa in order to maximise its short-term, medium and long-term profitability goals
- Deliver the highest quality services and standards possible, ensuring customer retention and satisfaction are met and exceeded
- Line management responsibilities for recruitment, induction, delivering training, appraisals, development and performance management of Spa staff
- Personally contribute towards the Spa revenue targets by delivering treatments, upselling products and Spa Experience
- Champion in role and take personal responsibility for all hygiene, health and safety policy and procedure
- Carry out testing and/or other hygiene, health and safety checks as needed/requested, passing results immediately to the appropriate person and escalating potential issues promptly
- Safely support managing customer flow and expectation of waiting times and attendance across spa
- Undertake all day-to-day cleaning and maintenance of the relevant equipment and fittings, to the highest possible standards, bringing attention any faults or major repairs to the relevant team
- Proactively manage customer behaviour during the use of facilities to ensure highest possible levels of safety and enjoyment
Employee Benefits: Some of the non-contractual employee benefits we offer that you may be eligible to receive include: 22 days' holiday, plus 8.
Spa Manager in England employer: Fusion Lifestyle
Contact Detail:
Fusion Lifestyle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and wellness industry. Attend local events or workshops where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Show up in person! If you’re keen on the Spa Manager role at The City Baths, Newcastle, pop by and introduce yourself. A friendly face can make a lasting impression, and it shows your enthusiasm for the position.
✨Tip Number 3
Prepare for interviews by practising common questions related to spa management. Think about how you’d handle customer complaints or motivate your team. We want you to shine and show them you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Spa Manager in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa industry shine through. We want to see how much you care about customer service and creating a fantastic experience for our guests!
Tailor Your CV: Make sure your CV highlights relevant experience and qualifications that match the Spa Manager role. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The City Baths!
How to prepare for a job interview at Fusion Lifestyle
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with The City Baths and its unique offerings. Research the Turkish baths, spa services, and fitness facilities. This knowledge will help you demonstrate your passion for the role and show that you’re genuinely interested in what Fusion Lifestyle has to offer.
✨Showcase Your Leadership Skills
As a Spa Manager, you'll need to motivate and develop your team. Prepare examples of how you've successfully led a team in the past. Think about specific situations where you’ve improved staff performance or enhanced customer satisfaction. This will highlight your ability to lead by example and create a positive work environment.
✨Emphasise Customer Care
Customer satisfaction is key in this role. Be ready to discuss your approach to delivering exceptional customer service. Share stories that illustrate your 'can do' attitude and how you’ve gone above and beyond to ensure guests have a memorable experience. This will resonate well with the interviewers.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in a spa environment, brush up on relevant regulations and best practices. Be prepared to discuss how you would ensure compliance and maintain high standards of cleanliness and safety. This shows that you take these responsibilities seriously and are ready to uphold Fusion's standards.
