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For Companies At a Glance
- Tasks: Deliver outstanding customer service and create a welcoming atmosphere for all visitors.
- Company: Join Fusion Lifestyle, a charity dedicated to community health and wellbeing.
- Benefits: Enjoy competitive pay, training opportunities, and skills development.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: Passion for customer service and a friendly, can-do attitude.
- Other info: Great career growth potential in a dynamic leisure environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are now hiring Customer Service Advisors
Who We Are:
Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.
Who You Are:
We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. As a person you’ll be engaging; always championing exemplary standards and service.
Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.
What you will do:
Responsibilities
- Responsible for offering a consistent and outstanding level of customer service
- Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
- Achieve KPIs and sales targets set by RCRM and central support
- Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
- Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
- Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
- Process and prepare food and drink orders, assisting with service when required
- Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards.
- Fill and replenish food and drink displays, ensure all food and drink displays are presented, merchandised and priced in line with established standards
- Receive, store and rotate food and drink deliveries
- Conduct basic record keeping tasks, such as temperature checks and wastage records
What We Can Do For You:
Benefits
We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.
If you are interested in starting or furthering your career in leisure, then we want to hear from you!
Click on the link to apply.
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Customer Service Advisor employer: Fusion Lifestyle
Contact Detail:
Fusion Lifestyle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fusion Lifestyle. Understand their mission and values, and think about how your passion for customer service aligns with their goals. This will help you stand out as someone who genuinely cares.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle various situations during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your engaging nature shine through. Remember, they’re looking for someone who can create a positive atmosphere, so don’t be afraid to show your enthusiasm and friendliness.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fusion Lifestyle team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see that you share our passion for creating a positive atmosphere and are ready to engage with customers in a warm and professional manner.
Highlight Relevant Experience: Make sure to mention any previous roles where you've provided outstanding customer service. We love seeing examples of how you've built rapport with customers and met their needs, so don’t hold back on those stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us see how you fit into our team right away!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the link and get started!
How to prepare for a job interview at Fusion Lifestyle
✨Know the Company Inside Out
Before your interview, take some time to research Fusion Lifestyle. Understand their mission, values, and the communities they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about situations where you built rapport with customers or handled complaints effectively. This will demonstrate your ability to meet the high standards expected of a Customer Service Advisor.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or how you would drive sales. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress for Success
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for your interview to convey that you take the opportunity seriously and understand the importance of presenting a positive image.
