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For Companies At a Glance
- Tasks: Engage customers, manage sales, and ensure a welcoming atmosphere at our centres.
- Company: Fusion Lifestyle is a charity dedicated to promoting health and wellbeing in UK communities.
- Benefits: Enjoy competitive pay, training opportunities, and skills development for your career.
- Why this job: Join a passionate team and make a positive impact while developing your customer service skills.
- Qualifications: A can-do attitude, strong communication skills, and experience in customer service are preferred.
- Other info: Flexible hours available; perfect for students looking to gain experience in leisure.
The predicted salary is between 24000 - 36000 £ per year.
We are now hiring Customer Service Advisors
Who We Are:
Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.
Who You Are:
We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. As a person you’ll be engaging; always championing exemplary standards and service.
Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.
What you will do:
As a Customer Service Advisor you’ll manage the customer database, proactively driving membership sales; and you’ll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. This is a results driven role, where your natural ability to influence and persuade will shine through.
To be successful as a Customer Service Advisor you’ll need flexible and effective verbal communication, numerical and written skills, as you’ll be swiftly and accurately processing transactions, and ensuring the reception area and entry to the Centre is managed effectively and efficiently. Preferably you’ll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. You will also need a “can-do”, solutions-focused attitude; nothing is too much trouble for you!
Some of the main tasks and responsibilities of this role will include (but are not limited to):
What We Can Do For You:
We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.
If you are interested in starting or furthering your career in leisure, then we want to hear from you!
Customer Service Advisor employer: Fusion Lifestyle
Contact Detail:
Fusion Lifestyle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Fusion Lifestyle's mission and values. Understanding their commitment to health and wellbeing will help you align your responses during interviews, showcasing your passion for customer service and community engagement.
✨Tip Number 2
Prepare examples of how you've successfully handled customer interactions in the past. Think about situations where you went above and beyond to meet customer needs, as this will demonstrate your 'can-do' attitude and ability to drive sales.
✨Tip Number 3
Practice your verbal communication skills. Since the role requires effective communication, consider role-playing scenarios with a friend or family member to enhance your ability to engage with customers and handle inquiries confidently.
✨Tip Number 4
Research common KPIs in customer service roles. Being knowledgeable about key performance indicators will allow you to discuss how you can contribute to achieving these targets, making you a more attractive candidate for the position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to meet KPIs and provide outstanding service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your 'can-do' attitude. Mention how your skills align with Fusion Lifestyle's mission and values, and express your enthusiasm for contributing to the community.
Showcase Communication Skills: In your application, emphasise your verbal and written communication skills. Provide examples of how you've effectively engaged with customers and resolved issues, as this is crucial for a Customer Service Advisor.
Highlight Flexibility and Teamwork: Mention your ability to work flexibly and as part of a team. Discuss any experiences where you adapted to changing situations or collaborated with others to achieve common goals, as this will resonate well with the role's requirements.
How to prepare for a job interview at Fusion Lifestyle
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Fusion Lifestyle values candidates who share their passion for creating a positive atmosphere, so be ready to share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, effective verbal communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to showcase your ability to engage with customers and handle inquiries.
✨Prepare for Sales-Related Questions
Since the role involves driving membership sales and achieving KPIs, be prepared to discuss your experience in sales environments. Think of specific instances where you successfully influenced a customer's decision or met sales targets, and be ready to share those stories.
✨Emphasise Your Problem-Solving Skills
Fusion Lifestyle looks for a 'can-do' attitude, so be ready to discuss how you've tackled challenges in previous roles. Prepare examples of how you've managed complaints or difficult situations, highlighting your ability to remain calm and find solutions.
