At a Glance
- Tasks: Manage technical relationships and resolve complex issues for a top travel tech company.
- Company: Join Travelfusion, the leader in travel technology powering low-cost flights globally.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and collaboration.
- Why this job: Be the go-to expert and make a real impact in the travel industry.
- Qualifications: Experience in software development, strong Java skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
About us
Travelfusion is the world's largest travel technology and distribution company powering the majority of low-cost flights booked globally via the most popular online travel agents.
If you’ve ever booked a low-cost flight via an online travel agent (OTA) it was probably powered by Travelfusion.
We offer a set of APIs/services which enhance the capability of communications between airlines and OTAs; in addition we have developed in house a range of products which manage payments and reconciliations for millions of airline tickets.
The Role
The Technical Account Manager will play a vital role in providing advanced, complex technical support and will be the “go-to” expert in ensuring that customers’ complex technical issues are investigated and resolved efficiently to ensure a first class customer experience.
What you’ll be doing
- Partner & Relationship
Management: Manage end-to-end technical relationships with 1st and 2nd tier partners, partnering with internal Product, Ops and Commercial teams to drive delivery and build productive, long-term partnerships.
- Technical Escalations & Resolution: Take full ownership of technical escalations, identifying and resolving issues to ensure seamless partner operations.
- Strategic
- Product
Growth: Champion our partners needs while collaborating with product and development teams, using technical rationale to influence roadmaps and resolve bottlenecks.
- Product Expertise: Become a trusted expert with our APIs and products of the product suite and APIs to provide expert support and strategic advice.
- Workflow Optimization: Streamline technical workflows and coordinate across departments to implement improvements and execute new initiatives.
- Resource Creation: Create clear, concise communication resources tailored to partner needs and technical comprehension.
- Workflow
Optimization: Assess bottlenecks for technical issues within teams to streamline and simplify workflows while coordinating with other departments to execute new ideas or approaches and achieve improvement goals
About you
- Experience: Proven background in software development or engineering.
- Technical Knowledge: Skilled in Java with a strong understanding of system architecture and technical integrations.
- Communication & Customer
Focus: Excellent written and verbal communication skills, with the ability to translate complex technology specifications for a diverse range of stakeholders
- Self-Management: Proactive self-starter capable of managing multiple priorities and delivering results in a fast-paced environment.
- Problem Solving: Strong analytical skills with a focus on finding creative, efficient technical solutions.
- Industry Knowledge: Experience in the travel or tech industry is highly preferred.
- Professional Background: Experience in customer-facing technical roles or a strong desire to transition into account management.
- Professional Background: Customer facing experience would be ideal or a strong desire to move into a more customer focused role.
- #J-18808-Ljbffr
Technical Account Developer/Account Manager employer: Fusion Health
Travelfusion is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work alongside talented professionals in the travel tech industry. Located in a vibrant area, we offer a supportive environment that champions your career development while ensuring you contribute to meaningful projects that enhance customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Developer/Account Manager
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Fusion Health or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Fusion Health.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Fusion Health.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Fusion Health that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Account Developer/Account Manager
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Fusion Health.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Fusion Health and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Fusion Health
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Fusion Health uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
