At a Glance
- Tasks: Analyse and optimise payment operations while supporting clients and managing projects.
- Company: Join Travelfusion, the leading travel tech company powering low-cost flight bookings globally.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
- Why this job: Be part of an innovative fintech team transforming payment solutions in the travel industry.
- Qualifications: Experience in fintech or payments, strong analytical skills, and excellent communication.
The predicted salary is between 35000 - 45000 £ per year.
About us
Travelfusion is the world's largest travel technology and distribution company powering the majority of low-cost flights booked globally via the most popular online travel agents.
If you’ve ever booked a low-cost flight via an online travel agent (OTA) it was probably powered by Travelfusion.
We offer a set of APIs/services which enhance the capability of communications between airlines and OTAs; in addition we have developed in house a range of products which manage payments and reconciliations for millions of airline tickets.
The role
The Fintech Payments Analyst will support, analyse and optimise our in-house payment and settlement operations.
In addition to strong technical and analytical aptitude is needed to demonstrate experience in data and numerical analysis, project management and customer onboarding and engagement skills, coupled with the agility to work with cross functional teams, internal and external stakeholders.
tf Pay (Travelfusion Payment Solution) is an innovative and proprietary payment system responsible for managing millions of pounds of transactions on behalf of our client base.
Utilising a sophisticated real-time reporting and reconciliation, our payment system leverages agency customers (from all over the world) to transact and settle in their local currencies while settling the payments in the airline’s local currency using virtual cards amongst other forms of settlements.
You will have had exposure to payments, handling and processing chargebacks.
- What You’ll be doing
- Performance Reporting: Monitor, analyse and produce executive reports on the overall performance of the payment system - failures, trends and forecasts.
- Reconciliation Management: Responsible for the execution of day-to-day reconciliation, chargebacks and root cause analysis and client management processes related to tf Pay.
- Client Configuration and
Administration: Set up and configure clients on the Payments CMS and ensure administrative processes pertaining to the dispatch of guide for customers, product collateral are handled.
This includes regular review of customer funds and updating of their records.
- Customer Support: Guide/Advise customers on how to adopt our Payment solution correctly; review, respond and resolve customers' issues and enquiries via emails.
- Optimisation: Actively investigate, support and optimise payment flows to improve conversion rates and throughput.
- Product adoption: Expand the adoption of Travelfusion Payment with the existing and new customers, ensuring an increase in bookings made through our tf Pay system; make sure the targets are achieved.
This includes leading and supporting payment related and VCC expansion projects, provider integration, system enhancement and compliance directives.
- Project Documentation: Create and maintain project plans, GANTT charts and timelines together with documentations.
- Incident Management: Manage all incidents and downtimes.
- Stakeholder
Engagement: Act as a point of contact for customers, suppliers and payment providers for their enquiries and escalations.
End-to-end onboarding of customers, suppliers along with their payment setup, testing and post go-live support.
- Alert Monitoring: Monitor our internal alerts, upscale and make sure they are resolved.
- Internal Documentation: Update internal documentation, keep the team posted on changes.
- Performance Dashboards: Create clear dashboards, reports on the performance of the Travelfusion Payment solution, trends, failure reasons.
- Process Improvement: Contribute to the process documentation, SOPs, best practices and continuous improvements.
About you
- Communication: Excellent communication skills - both spoken and written.
- Numerical & Analytical Skills: Strong numerical and analytical skills; expert user of Excel.
- Education: A degree in Finance, Economics, Information Systems or a related field is an added bonus.
- Professional Experience: 2-3 years experience in Fintech, payments or related analytical role.
- Organised and detail-oriented: Organised, methodical and thorough, with a passion for details and able to learn fast.
- Technical Expertise: Strong analytical skills with proven experience working with payment data, KPIs and reporting tools.
- Project Management: Proven experience managing or supporting projects involving multiple stakeholders.
- #J-18808-Ljbffr
Payments Analyst, tfPay employer: Fusion Health
Travelfusion is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work alongside talented professionals in the travel tech industry. Located in a vibrant area, we offer a supportive environment that champions your career development while ensuring you contribute to meaningful projects that enhance customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Payments Analyst, tfPay
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Fusion Health. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Payments Analyst, tfPay
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Fusion Health.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Fusion Health's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Fusion Health
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Fusion Health.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Fusion Health will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Fusion Health employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
