At a Glance
- Tasks: Manage technical relationships and resolve complex issues for a top travel tech company.
- Company: Join Travelfusion, the leader in travel technology powering low-cost flights globally.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and teamwork.
- Why this job: Be the go-to expert and make a real impact in the travel industry.
- Qualifications: Experience in software development, strong Java skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
About us
Travelfusion is the world's largest travel technology and distribution company powering the majority of low-cost flights booked globally via the most popular online travel agents.
If you’ve ever booked a low-cost flight via an online travel agent (OTA) it was probably powered by Travelfusion.
We offer a set of APIs/services which enhance the capability of communications between airlines and OTAs; in addition we have developed in house a range of products which manage payments and reconciliations for millions of airline tickets.
The Role
The Technical Account Manager will play a vital role in providing advanced, complex technical support and will be the “go-to” expert in ensuring that customers’ complex technical issues are investigated and resolved efficiently to ensure a first class customer experience.
What you’ll be doing
- Partner & Relationship
Management: Manage end-to-end technical relationships with 1st and 2nd tier partners, partnering with internal Product, Ops and Commercial teams to drive delivery and build productive, long-term partnerships.
- Technical Escalations & Resolution: Take full ownership of technical escalations, identifying and resolving issues to ensure seamless partner operations.
- Strategic
- Product
Growth: Champion our partners needs while collaborating with product and development teams, using technical rationale to influence roadmaps and resolve bottlenecks.
- Product Expertise: Become a trusted expert with our APIs and products of the product suite and APIs to provide expert support and strategic advice.
- Workflow Optimization: Streamline technical workflows and coordinate across departments to implement improvements and execute new initiatives.
- Resource Creation: Create clear, concise communication resources tailored to partner needs and technical comprehension.
- Workflow
Optimization: Assess bottlenecks for technical issues within teams to streamline and simplify workflows while coordinating with other departments to execute new ideas or approaches and achieve improvement goals
About you
- Experience: Proven background in software development or engineering.
- Technical Knowledge: Skilled in Java with a strong understanding of system architecture and technical integrations.
- Communication & Customer
Focus: Excellent written and verbal communication skills, with the ability to translate complex technology specifications for a diverse range of stakeholders
- Self-Management: Proactive self-starter capable of managing multiple priorities and delivering results in a fast-paced environment.
- Problem Solving: Strong analytical skills with a focus on finding creative, efficient technical solutions.
- Industry Knowledge: Experience in the travel or tech industry is highly preferred.
- Professional Background: Experience in customer-facing technical roles or a strong desire to transition into account management.
- Professional Background: Customer facing experience would be ideal or a strong desire to move into a more customer focused role.
- #J-18808-Ljbffr
Technical Account Manager in London employer: Fusion Health
At Travelfusion, we pride ourselves on being a leading employer in the travel technology sector, offering a dynamic work environment that fosters innovation and collaboration. Our culture is built on teamwork and continuous learning, providing employees with ample opportunities for professional growth and development. Located at the heart of the travel industry, we empower our Technical Account Managers to make a significant impact while enjoying the benefits of a supportive workplace that values creativity and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fusion Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fusion Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fusion Health:Your cover letter is your chance to shine! Tell us why you want to work at Fusion Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fusion Health!
How to prepare for a job interview at Fusion Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
