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- Tasks: Provide expert support and troubleshoot complex ITSM incidents.
- Company: Join Fusion GBS, a leader in IT service management.
- Benefits: Enjoy a competitive package, flexible working, and professional development.
- Why this job: Make a real impact by driving continuous improvement for our customers.
- Qualifications: Proven ITSM support experience and strong troubleshooting skills required.
- Other info: Be part of an inclusive culture with great career growth opportunities.
The predicted salary is between 48000 - 72000 £ per year.
Fusion GBS is hiring a Senior ITSM Support Consultant to provide expert support, troubleshooting and problem management across enterprise ITSM platforms. You will own complex incidents, collaborate with delivery teams and vendors, drive root-cause analysis, and champion continuous improvement for our customers.
Key responsibilities
- Advanced incident, request and problem resolution in ITSM environments.
- Root-cause analysis, knowledge base updates and service improvements.
- Customer communications and stakeholder management.
- Collaboration with engineering/delivery on escalations and changes.
Qualifications
- Proven ITSM support background (e.g., BMC Helix/Remedy, ServiceNow or similar).
- Strong troubleshooting and scripting/query skills.
- Excellent written and verbal communication.
Benefits
- Competitive package and flexible working.
- Professional development and inclusive culture.
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Senior ITSM Support Consultant in the UK employer: Fusion Group
Contact Detail:
Fusion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ITSM Support Consultant in the UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with platforms like BMC Helix or ServiceNow. Share specific examples of how you've tackled complex incidents and driven improvements.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your troubleshooting techniques and be ready to demonstrate your problem-solving skills. Think about past challenges you've faced and how you resolved them—this will show you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Senior ITSM Support Consultant gig. Plus, it shows you’re genuinely interested in joining our team at Fusion GBS.
We think you need these skills to ace Senior ITSM Support Consultant in the UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITSM support experience, especially with tools like BMC Helix or ServiceNow. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting and scripting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior ITSM Support Consultant role. Share specific examples of how you've tackled complex incidents and improved service delivery in the past.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively with customers and stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Fusion GBS!
How to prepare for a job interview at Fusion Group
✨Know Your ITSM Tools
Make sure you’re well-versed in the ITSM platforms mentioned in the job description, like BMC Helix/Remedy or ServiceNow. Brush up on your troubleshooting techniques and be ready to discuss specific scenarios where you've successfully resolved complex incidents.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers and stakeholders during past incidents or projects.
✨Prepare for Root-Cause Analysis Questions
Expect questions that dive into your approach to root-cause analysis. Think of a few examples where you identified the root cause of an issue and how you implemented service improvements. This will show your analytical skills and commitment to continuous improvement.
✨Collaborate Like a Pro
Collaboration is crucial in this role, so be prepared to discuss how you've worked with delivery teams and vendors in the past. Highlight any experiences where your teamwork led to successful incident resolution or service enhancements.