ServiceNow Architect CMA

The ServiceNow Architect will oversee the technical implementation of ServiceNow for Fusion customers. As part of the Fusion professional Service team they will be expected to act as the subject matter expert within Fusion and evolve the skills of other Fusion employees. They will also assist in the development and selling of standard services offerings that Fusion will provide to the market.

Main Duties & Responsibilities

ServiceNow Implementation

• Manage the implementation of ServiceNow to deliver outcomes and value to the customer.
• Understand customer requirements and translate these into ServiceNow design to deliver outcomes and value for the customer.
• Provide ServiceNow best‑practice implementation guidance for the customer and the Fusion delivery team.
• Own the technical design for the implementation of the ServiceNow platform based on ServiceNow and industry best practice.
• Coach and develop more junior Fusion employees in ServiceNow technology and best practices.
• Develop Fusion standard methodologies and approach to ServiceNow implementation based on Fusion service methodologies.
• Maintain certification in ServiceNow products in ITSM and related products.

Experience

• Minimum of 7 years of experience in technology design and implementation with at least 4‑5 years of direct ServiceNow implementation experience as a consultant.
• Proven track record of successfully directing the implementation of significant ServiceNow projects in ITSM.
• Demonstrated experience with Agile/Scrum methodologies.
• Experience in industries relevant to Fusion such as telecoms, retail, and other sectors.
• Knowledge of specific industry regulations or compliance standards (e.g., ISO 27007, SOC 2, HIPAA, PCI DSS) relevant to MSP operations.
• Experience with APIs, web services, and integration tools to connect ServiceNow with other enterprise systems.

Skills

• Strong implementation knowledge of the ServiceNow platform and products.
• Deep understanding of modern IT infrastructure, cloud, cybersecurity, data management, and common enterprise applications.
• Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to non‑technical audiences and stakeholders at all levels.
• Ability to work in a team, both in a leadership position and as a member.
• Strong leadership abilities and the capacity to mentor and guide development team members.
• Problem‑solving skills and the ability to think critically and strategically.
• Ability to work independently and collaboratively in a fast‑paced environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree is a plus.

Certifications

• ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), Certified Application Developer, and/or Certified Implementation Specialist.

The successful candidate must be based in the UK and be eligible to obtain Security Clearance.

Our Offer

We are looking for a new employee for our Professional Service Team in the UK. The successful candidate will be offered a competitive salary and extensive social benefits, including a Cycle Scheme, Sports Membership, Art Scheme, flexible working, and flexible bank holidays. You will receive training and ongoing professional development to enable you to fulfil your role in the best possible way.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Design, Art/Creative, and Information Technology
• Industries: IT Services and IT Consulting
• Location: London, England, United Kingdom

How to Apply

If you are interested, please send your completed application documents to:
Fusion Global Business Solutions
future@fusiongbs.com