ServiceNow Architect certified

About the Role

The ServiceNow Architect will oversee the technical implementation of ServiceNow for Fusion customers. As part of the Fusion professional Service team they will be expected to act as the subject matter expert within Fusion and develop the skills of other Fusion employees. They will also assist in the development of standard services offering that Fusion will sell in the market.

Main Duties & Responsibilities

ServiceNow Implementation

• Manage the implementation of ServiceNow implementations to deliver outcomes and value to customers.
• Understand customer requirements and translate these into ServiceNow design to deliver outcomes and value for the customer.
• Provide ServiceNow best practice implementation guidance for the customer and Fusion delivery team.
• Own the technical design for the implementation of the ServiceNow platform based on ServiceNow and industry best practice.

Technical Leadership

• Coach and develop more junior Fusion employees in ServiceNow t…