At a Glance
- Tasks: Provide first-line support for asset management systems and resolve user queries.
- Company: Join UKAEA, a leader in clean energy innovation and fusion technology.
- Benefits: Competitive salary, generous leave, flexible working, and a strong pension scheme.
- Other info: Inclusive workplace committed to diversity and career growth opportunities.
- Why this job: Make a real impact in the transition to cleaner energy while developing your skills.
- Qualifications: A Levels in relevant fields and experience with enterprise systems preferred.
The predicted salary is between 37286 - 45572 £ per year.
- Service Support Advisor
- Overview of Responsibilities
About us
Fusion, the process that powers the sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs.
UKAEA leads the way in realizing fusion energy, partnering with industry and research organisations to achieve ground-breaking advancements.
Our goal is to bring fusion electricity to the grid by developing the power stations of tomorrow and the skilled workforce to deliver them.
About the job
As a Service Support Advisor, you’ll provide first-line support for UKAEA’s Enterprise Asset Management System (IBM Maximo) and associated property technology platforms.
You’ll ensure maintenance requests, asset information and system processes are managed efficiently, while supporting colleagues across the organisation with technical queries and system guidance.
This is an excellent opportunity to combine customer service, systems administration and data management in a role that directly supports the safe and effective operation of UKAEA’s estate.
- What You’ll be Doing
- Provide first-line support for IBM Maximo and associated property systems, resolving user queries and service requests.
- Coordinate and manage maintenance requests from receipt through to completion, ensuring timely communication with stakeholders.
- Monitor system performance and identify opportunities to improve service delivery and business processes.
- Maintain asset records, templates and master data, ensuring high levels of data quality and accuracy.
- Support the configuration, testing and administration of enterprise asset management systems.
- Produce operational reports, dashboards and performance metrics using Excel, Power BI and other reporting tools.
- Analyse data to identify trends, risks and opportunities for continuous improvement.
- Develop user guidance, knowledge articles and training materials to support system adoption and best practice.
- Support audits, governance activities and the onboarding of new assets and maintenance contracts.
- Work collaboratively with customers and operational teams to deliver an efficient, customer-focused service.
- What You’ll Bring
- A Levels in Business Administration, Computer Science, Information Systems, Facilities Management or a related discipline.
- Experience supporting enterprise systems, service management or asset management environments.
- Knowledge of Enterprise Asset Management (EAM) principles, workflow-driven processes and data quality management.
- Proficiency in Microsoft Office, particularly Excel, with experience of reporting and data analysis.
- Experience with IBM Maximo, Power BI or Share Point would be advantageous.
- Strong analytical, organisational and problem-solving skills, with excellent attention to detail.
- Excellent communication and customer service skills, with the ability to explain technical information to non-technical users.
UKAEA is an onsite organisation, and this role requires regular onsite presence (usually between 3-5 days in any given week) in line with business needs.
We actively support flexible working arrangements where this is compatible with the role.
Benefits
- We have a generous range of benefits (see the full list here) and highlights include:
- A salary of £32903
- Up to 7% corporate performance bonus
- Final salary defined benefits pension scheme with an equivalent of 21.5% employer pension contribution
- 25 days annual leave plus 2.5 privilege days; 8 Bank Holidays
- 3 days of site closure over Christmas break
- Flexible working options plus family-friendly leave provisions
- Our commitment to ED&I
UKAEA’s mission is clean energy for all, and we welcome talented people from all backgrounds to help us achieve this goal.
We are committed to equality, diversity, inclusion and accessibility, and strive to ensure fair representation across our workforce.
Please email if you have any questions or require adjustments to help you participate fairly in our recruitment process, for example changes to the way we interview or share information.
As a Disability Confident Employer, we are committed to providing an inclusive and accessible recruitment experience for all candidates.
We particularly encourage applications from groups currently underrepresented in STEM, including women and people from diverse ethnic backgrounds.
All appointments are made on merit and further information can be found here.
- Salary
- £32,903 + excellent benefits including outstanding pension
- View benefits
- Job Details
- Programme: Estates
- Discipline: Other
- Site Location: UKAEA Culham, Oxfordshire
- Type of Employment: Full-time
- Reference Number: REF4418S
Qualifications
- Additional Information
- #J-18808-Ljbffr
Service Support Advisor in Abingdon employer: Fusion Energy Base
At Fusion Energy Base, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and the chance to work on groundbreaking projects that will shape the future of energy in the UK. Located at the forefront of fusion technology, we provide a competitive salary package and a unique opportunity to make a meaningful impact in the field of advanced materials and manufacturing.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Advisor in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fusion Energy Base. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fusion Energy Base before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Support Advisor in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fusion Energy Base:Your cover letter is your chance to shine! Tell us why you want to work at Fusion Energy Base specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fusion Energy Base!
How to prepare for a job interview at Fusion Energy Base
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
