IT Support Technician
Overview of Responsibilities
About us Fusion, the process that powers the sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA leads the way in realizing fusion energy, partnering with industry and research organisations to achieve ground-breaking advancements. Our goal is to bring fusion electricity to the grid by developing the power stations of tomorrow and the skilled workforce to deliver them.
About the job
Join UKAEA’s Computing Division as an IT Support professional, providing 1st line support to users across the organisation. You’ll be a key first point of contact, supporting a wide range of IT services including Microsoft 365, Windows, Active Directory, networking, hardware, application deployment and remote working technologies. Working as part of a collaborative IT team, you’ll triage and help resolve incidents and service requests, working closely with 2nd and 3rd line teams. Strong communication and customer service skills are essential, along with an understanding of ITIL/IT Service Management (ITSM) and a commitment to delivering an efficient, user-focused service.
What You’ll Be Doing
- Front Desk (IT Service Desk) Support – professional, friendly first contact with end users to help manage and resolve their IT Incidents and Service Requests online, via phone and in person.
- Help in troubleshooting or supporting Windows devices, plus a smaller number of macOS, Linux and mobile devices.
- Assist in laptop and desktop imaging.
- Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive and SharePoint.
- Assist users with networking, printing, telecoms and remote access solutions.
- Manage, assign and track IT activities through our IT service management tool and processes.
- Create and maintain support procedures and knowledge articles to improve user self-service.
What You’ll Bring
- A-level qualification, apprenticeship, BTEC, HNC or equivalent in an IT or science-related subject.
- Excellent customer support skills – ability to communicate with all users in a clear, professional, and supportive manner.
- Good knowledge of Microsoft Windows 10 and Windows 11 operating systems.
- Experience supporting Microsoft 365 applications, including Teams, Outlook, Word and Excel.
- Understanding of IT security principles, including malware protection, password security, phishing awareness, and software updates.
- Experience providing technical support within a service desk or end-user support environment.
- Experience supporting computer hardware, including desktops, laptops and associated peripherals.
- Desirable: Takes an analytical approach to problem solving.
- Ability to work under pressure.
- Working knowledge of other operating systems (Mac OS, Linux, mobile devices)
Benefits
We have a generous range of benefits (see the full list here) and highlights include:
- A salary of £29,328
- Up to 7% corporate performance bonus
- Final salary defined benefits pension scheme with an equivalent of 21.5% employer pension contribution
- 25 days annual leave plus 2.5 ‘privilege’ days; 8 Bank Holidays
- Additional 3 days of site closure over Christmas break
- Flexible working options plus family-friendly leave provisions
Our commitment to ED&I
UKAEA’s mission is clean energy for all, and we welcome talented people from all backgrounds to help us achieve this goal. We are committed to equality, diversity, inclusion and accessibility, and strive to ensure fair representation across our workforce.
Please email talent@ukaea.uk if you have any questions or require adjustments to help you participate fairly in our recruitment process, for example changes to the way we interview or share information.
As a Disability Confident Employer, we are committed to providing an inclusive and accessible recruitment experience for all candidates.
We particularly encourage applications from groups currently underrepresented in STEM, including women and people from diverse ethnic backgrounds. All appointments are made on merit and further information can be found here.
Salary
£29,328 + excellent benefits including outstanding pension
View benefits
Programme
Programme Department Enterprise Infrastructure Solutions Discipline Engineering Site Location UKAEA Culham, Oxfordshire Type of Employment Full-time Reference Number REF4570E Qualifications Additional Information
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IT Support Technician in Abingdon employer: Fusion Energy Base
At Fusion Energy Base, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and the chance to work on groundbreaking projects that will shape the future of energy in the UK. Located at the forefront of fusion technology, we provide a competitive salary package and a unique opportunity to make a meaningful impact in the field of advanced materials and manufacturing.
