At a Glance
- Tasks: Support and improve IT service management processes for cleaner energy solutions.
- Company: Join UKAEA, a leader in fusion energy and innovation.
- Benefits: Competitive salary, generous leave, flexible working, and a strong pension scheme.
- Other info: Inclusive workplace committed to diversity and career growth.
- Why this job: Make a real impact in the clean energy sector while developing your IT skills.
- Qualifications: HND in IT or related field; ITIL certification preferred.
The predicted salary is between 45000 - 55000 £ per year.
- IT Service Management Analyst
- Overview of Responsibilities
Fusion, the process that powers the sun and stars, is one of the most promising options for generating the cleaner, carbon‑free energy that our world badly needs.
UKAEA leads the way in realizing fusion energy, partnering with industry and research organisations to achieve ground‑breaking advancements.
As part of the IT Service Management (ITSM) Group within the Enterprise Infrastructure Solutions (EIS) Unit, the IT Service Management Analyst supports the development, design, configuration, operation and continuous improvement of ITSM processes, systems and practices across UKAEA.
The role involves enhancing service delivery, improving performance reporting and driving continual improvement activities, while collaborating with divisions across the organisation to shape their ITSM offerings.
- What You’ll Be Doing
- HND (or equivalent experience) in IT Operations, a STEM discipline or related field.
- ITIL® v4 (or v3) Foundation certification or higher.
- Practical experience supporting IT Service Management processes and ITSM tooling.
- Experience configuring, supporting or administering enterprise IT systems, with an understanding of Identity and Access Management technologies such as Active Directory and Microsoft Entra ID.
- Experience producing service reporting and performance analysis using tools such as Excel, Power BI or Tableau (advantageous).
- Knowledge of IT service delivery, project lifecycles and ITSM controls (beneficial).
UK Security Vetting (UKSV) is required, including the Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open‑source data.
The role is based at Culham, Oxfordshire but candidates located at other UKAEA sites may be considered.
Benefits
- Salary of £43,702 inclusive of a £3,300 specialist allowance.
- Up to 7% corporate performance bonus.
- Defined benefits pension scheme with an equivalent of 21.5% employer pension contribution.
- 25 days annual leave, 2.5 privilege days and eight Bank Holidays.
- Three days of site closure over Christmas break.
- Flexible working options and family‑friendly leave provisions.
- Commitment to Equality, Diversity and Inclusion
UKAEA’s mission is clean energy for all, and we welcome talented people from all backgrounds to help us achieve this goal.
We are committed to equality, diversity, inclusion and accessibility, and strive to ensure fair representation across our workforce.
Please email talent@ukaea. uk if you have any questions or require adjustments to help you participate fairly in our recruitment process, for example changes to the way we interview or share information.
As a Disability Confident Employer, we are committed to providing an inclusive and accessible recruitment experience for all candidates.
We particularly encourage applications from groups currently underrepresented in STEM, including women and people from diverse ethnic backgrounds.
All appointments are made on merit.
Location and Working Arrangement
UKAEA is an onsite organisation and this role requires regular onsite presence (usually between three to five days per week) in line with business needs.
We actively support flexible working arrangements where this is compatible with the role.
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IT Service Management Analyst in Abingdon employer: Fusion Energy Base
The UK Atomic Energy Authority (UKAEA) is an exceptional employer, offering a dynamic work environment at the Culham site where innovation meets collaboration in the field of fusion technology. Employees benefit from a strong focus on professional development, access to cutting-edge research, and the opportunity to contribute to groundbreaking projects that have a global impact. With a flexible/hybrid working model, a supportive culture, and a commitment to employee well-being, UKAEA stands out as a rewarding place for those passionate about advancing sustainable energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Management Analyst in Abingdon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fusion Energy Base values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to Fusion Energy Base
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We think you need these skills to ace IT Service Management Analyst in Abingdon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fusion Energy Base.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fusion Energy Base. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fusion Energy Base
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
