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- Tasks: Welcome guests and provide top-notch customer service in a vibrant gaming environment.
- Company: Join Wilson's Casino Experience, a family-run business expanding across the south east.
- Benefits: Earn £12.25-£13.10 per hour, enjoy a company pension, and receive full training.
- Why this job: Be part of a fun team and make every visitor's experience memorable.
- Qualifications: Customer service experience preferred; must be 18 or over.
- Other info: Flexible shifts available; great opportunities for career progression.
Customer Service Assistant
Wilson\’s Casino Experience
£ £13.10 per hour (dependant on shift hours)
Minimum 40 hours per week
We are Wilson\’s Casino Experience, a family run business and operator of high street 24hr Adult Gaming / Bingo venues. We are expanding across the south east of the UK and we\’re looking for friendly and professional people to join our team.
We are currently recruiting for full time Customer Service Assistants for our new Maidstone venue.
Flexibility and a passion for dealing with customers are essentials for this role.
You will provide a high standard of customer service and safety to all customers and visitors to our venue.
Key Responsibilities will include:
You will greet all of our visitors with a friendly warm welcome and provide the best customer service experience possible.
You will provide help to customers and visitors who may require assistance.
You will remain friendly, approachable and professional at all times.
You will help to maintain the cleanliness and tidiness of the venue.
You will follow all health and safety procedures.
You will follow the company\’s cash procedures, including handling cash and providing assistance to our customers.
You will ensure that all cash transactions are carried out accurately and all financial transactions are recorded properly, in accordance to the company\’s procedures.
You will ensure that our \”Challenge 25 Policy\” is followed and will be responsible for checking identification.
You will assist with our promotions and marketing.
You will be fully compliant with our licensing objectives – training will be given.
You will be available to work any of our designated shift times (see below).
We offer:
Competitive salaries.
Company pension.
Full training.
Possible opportunities to progress throughout the business.
If you are a people person and have got the skills and customer service experience we\’re looking for, apply today
* Please note due to this vacancy being in an Adult Gaming Centre, ALL applicants legally need to be 18 or over.
Job Types: Full-time, Permanent
Salary: £12.25 (day shift & night shift) – £13.10 per hour (overnight shift)
Normal Schedule (subject to change):
Day shift (7am-3pm), Night shift (3pm-11pm), Overnight Shift (11pm-7am). You must be available to work any of these shift patterns, on any given day of the week.
Experience:
Customer Service: 1 year (preferred, but not essential)
Previous work in Adult Gaming Industry: 1 year (preferred, but not essential)
Job Types: Full-time, Permanent
Pay: £12.25-£13.10 per hour
Benefits:
- Company pension
Application question(s):
- What is your current home location? (you MUST answer this question)
- Please tell us how you would travel to and from Maidstone town centre? (you MUST answer this question)
- Do you have any previous experience working in Adult Gaming Industry? If so, please give brief description and length of time. (you MUST answer this question)
- You must legally be over 18 to work in a gambling venue. Are you over 18 years of age? (you MUST answer this question)
- We operate 24 hours a day, 7 days a week. Please confirm that you are happy to work any shift, day, night & overnight? (YOU MUST ANSWER THIS QUESTION)
Experience:
- Customer Service: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Customer Service Assistant employer: Fusion Dining Co.
Contact Detail:
Fusion Dining Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wilson's Casino Experience. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable when you go for your interview. A smart appearance can set the tone for a positive conversation.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to our site, fill out the application, and don’t forget to answer those important questions. It’s your chance to shine!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side.
Answer All Questions: Make sure you answer all the application questions thoroughly. We need to know about your location, travel plans, and any experience you have in the adult gaming industry. It helps us get a better picture of you!
Highlight Your Customer Service Skills: Since this role is all about providing top-notch customer service, make sure to mention any relevant experience you have. Share specific examples of how you've gone above and beyond for customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Fusion Dining Co.
✨Know the Company
Before your interview, take some time to research Wilson's Casino Experience. Understand their values, mission, and what makes them unique in the gaming industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handled difficult situations and maintained professionalism, as this will demonstrate your suitability for the role.
✨Be Ready for Shift Flexibility Questions
Given the nature of the job, be prepared to discuss your availability for various shifts. Make sure you can confidently confirm that you're happy to work day, night, and overnight shifts. This shows your commitment and flexibility, which are key traits for this position.
✨Prepare for Health and Safety Queries
Familiarise yourself with basic health and safety procedures relevant to customer-facing roles, especially in an adult gaming environment. Being able to discuss how you would ensure a safe and welcoming atmosphere for customers will set you apart as a responsible candidate.