At a Glance
- Tasks: Engage with inbound leads, build relationships, and coordinate meetings with Advisors.
- Company: Join a rapidly growing professional services firm in Finchley.
- Benefits: Salary up to £25,000, birthday off, private medical insurance, and life insurance.
- Other info: Hybrid working model with excellent growth opportunities.
- Why this job: Kickstart your career in a dynamic environment with real impact on client success.
- Qualifications: Sales experience, strong communication skills, and proficiency in MS Office.
The predicted salary is between 31500 - 38500 £ per year.
Due to continued growth, Fusion Consulting Group is looking to recruit a Junior Client Executive who will be based at our head office in Finchley, North London, on a hybrid basis. Fusion Consulting Group is a rapidly growing, multi-disciplinary professional services firm with subsidiaries spanning Tax, Accounting, Legal, Financial Services, Executive Recruitment, and Fractional CFO Services. We deliver an integrated suite of advisory solutions to entrepreneurial businesses and private clients across the UK and internationally.
The Group generates a significant number of inbound leads every week from prospects looking for its services. The Junior Client Executive will be focused on making initial contact with inbound leads, building rapport, educating them on our services, coordinating calls and meetings with Advisors across multiple service lines, following up afterwards and acting as the main point of contact for new leads and prospects.
The responsibilities are as follows but not limited to:
- Nurturing leads generated by the Group
- Communicating effectively with all leads to qualify them and convert them into new business
- Booking calls and meetings with Advisors
- Reporting on, and helping Advisors drive, the monthly revenue target
- Managing inbound leads from marketing campaigns and ensuring each is passed to the relevant Advisor
- Coordinating call-backs and lead follow-ups across all client engagements
- Keeping the CRM up to date at all times
- Creating and sending client agreements and following up until signed
Person Specification:
- Experience with building relationships and achieving targets in a sales driven environment
- Excellent MS Office skills, including Excel, Word and Outlook
- Excellent telephone and written communication skills
- Ability to interact professionally with clients, able to prioritise workload and be self-sufficient
- A team player who can contribute actively to the team while also working independently
What we offer:
- Salary up to £25,000pa depending on experience
- An additional day off for your birthday every year
- Private medical insurance
- Group life insurance
Job Type: Full-time, Monday to Friday, 9am to 5pm (hybrid: Monday to Thursday in the office, Friday working from home)
Fusion Consulting Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Junior Client Executive – Finchley in London employer: Fusion Consulting
Fusion Consulting is an exceptional employer that fosters a collaborative and inclusive work culture, where your expertise directly influences impactful projects in the life sciences sector. With a strong emphasis on professional development, employees benefit from continuous learning opportunities, competitive compensation, and a supportive environment that encourages entrepreneurial thinking. Joining Fusion means being part of a global team dedicated to delivering innovative solutions while valuing diverse perspectives and individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Client Executive – Finchley in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fusion Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fusion Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Client Executive – Finchley in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fusion Consulting:Your cover letter is your chance to shine! Tell us why you want to work at Fusion Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fusion Consulting!
How to prepare for a job interview at Fusion Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
