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For Companies At a Glance
- Tasks: Manage client relationships and ensure satisfaction while identifying growth opportunities.
- Company: Fusion Consulting Group, a dynamic consulting firm disrupting professional services.
- Benefits: Competitive salary, commission, birthday off, training, and private medical insurance.
- Other info: Full-time role with excellent career development in a supportive environment.
- Why this job: Join a vibrant team and make a real impact on diverse client portfolios.
- Qualifications: Previous account management experience and strong communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
Due to extensive growth, Fusion Consulting Group are looking to recruit an Account Manager. Our mission is to disrupt the disjointed Professional Services space. The group has several subsidiaries ranging from Tax, Accounting, Legal, Financial Services and Executive Recruitment. This role will report directly to the Head of Client Services and will be based out of our head office in Finchley, North London.
Job Summary
The Account Manager will be responsible for looking after a mixed client portfolio incorporated of both small-to-medium entrepreneurial businesses and private clients/international high net worth individuals. They will be required to maintain an excellent relationship with these clients, whilst also ensuring internal departments are collaborating effectively. It will be important to identify opportunities across other areas of the business for the client – upselling and cross‑selling when appropriate – and making introductions when necessary. Retention of clients is key, but growing the revenue of each client is also crucial. Total client satisfaction is at the heart of what we do.
Responsibilities
- Provide strong account management to key clients, acting as the main and focal point of contact
- Create a deeper understanding of clients’ business strategy
- Ensure clients get maximum value from Fusion and client satisfaction remains high
- Maintain MS Dynamics for accurate reporting
- Account Planning for 360 clients
- Introduction to new services when applicable
- Manage project expectations and issues
- Produce and update client matrix
- Upsell and Cross sell
- Bespoke marketing strategy to clients
- Client relationship building through calls, meetings and entertaining
- Weekly 360 meetings with Heads of Departments
- Provide additional support to department Heads
Desired Skills and Experience
- Must have previous account management experience, ideally within professional services
- Knowledge of CRM systems is desirable
- Excellent telephone and written communication skills
- Basic MS Office, including Excel, Word and Outlook skills is essential
- Ability to interact professionally with clients, able to prioritise workload and be self‑sufficient whilst also working in a team environment
What we Offer
- Basic Salary of up to £40,000pa
- Additional commission (paid monthly)
- An additional day off for your Birthday every year
- Excellent training and development opportunities
- Private medical insurance
- Group life insurance
Job Type Full-time, Mon-Fri 9am to 5pm
Job Location Email
About Fusion Consulting Group
Fusion is a multi‑discipline consulting practice assisting entrepreneurial businesses and private clients by delivering an end to end solution throughout their business journey. Fusion crafts client solutions using its in‑house team of highly skilled consultants with a diverse range of expertise within International Taxation, Company Accounting, Digital Marketing, IT Strategy, Business Advisory, Legal Services and Financial services ensuring a joined up approach and seamless client experience. Fusion Consulting Ltd is committed to creating a diverse environment and is to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Account Manager (Client Services) – Finchley in London employer: Fusion Consulting Ltd
Contact Detail:
Fusion Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Client Services) – Finchley in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your previous account management experience. Share specific examples of how you've maintained client relationships and driven revenue growth.
✨Tip Number 3
Be proactive! If you see a job opening at Fusion Consulting Group, don’t just wait for them to reach out. Apply through our website and follow up with a friendly email expressing your enthusiasm for the role.
✨Tip Number 4
Prepare for interviews by researching the company and its services. Understand their mission to disrupt the Professional Services space and think about how you can contribute to that vision as an Account Manager.
We think you need these skills to ace Account Manager (Client Services) – Finchley in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your previous account management experience and how it aligns with our mission at Fusion Consulting Group. We want to see how you can bring value to our clients!
Showcase Your Communication Skills: Since excellent communication is key in this role, use your application to demonstrate your written skills. Keep it clear, concise, and professional. Remember, we’re looking for someone who can interact effectively with clients and internal teams.
Highlight Relevant Experience: Don’t forget to mention any experience you have with CRM systems or managing client portfolios. If you've worked with high net worth individuals or in professional services, make that stand out! We love seeing how your background fits with what we do.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fusion Consulting Ltd
✨Know Your Clients
Before the interview, research Fusion Consulting Group and their client base. Understand the types of businesses they work with and their unique needs. This will help you demonstrate your ability to manage a diverse portfolio and show that you're genuinely interested in their mission.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past. Be ready to discuss how you handle difficult conversations or resolve conflicts, as this will highlight your interpersonal skills.
✨Demonstrate Your Strategic Thinking
Think about how you can add value to clients beyond just account management. Prepare to discuss strategies for upselling and cross-selling services. Show that you can identify opportunities for growth and how you would implement these strategies within the role.
✨Familiarise Yourself with CRM Systems
Since knowledge of CRM systems is desirable, brush up on your experience with MS Dynamics or similar platforms. Be prepared to discuss how you've used these tools to manage client relationships and ensure accurate reporting in previous roles.