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For Companies At a Glance
- Tasks: Manage client relationships and ensure satisfaction while identifying growth opportunities.
- Company: Fusion Consulting Group, a dynamic multi-discipline consulting practice.
- Benefits: Competitive salary, commission, birthday off, private medical insurance, and excellent training.
- Why this job: Join a mission-driven team disrupting the Professional Services space and make a real impact.
- Qualifications: Previous account management experience and strong communication skills required.
- Other info: Full-time role with great career development in a diverse environment.
The predicted salary is between 36000 - 60000 £ per year.
Due to extensive growth, Fusion Consulting Group are looking to recruit an Account Manager. Our mission is to disrupt the disjointed Professional Services space. The group has several subsidiaries ranging from Tax, Accounting, Legal, Financial Services and Executive Recruitment. This role will report directly to the Head of Client Services and will be based out of our head office in Finchley, North London.
Job Summary
The Account Manager will be responsible for looking after a mixed client portfolio incorporated of both small-to-medium entrepreneurial businesses and private clients/international high net worth individuals. They will be required to maintain an excellent relationship with these clients, whilst also ensuring internal departments are collaborating effectively. It will be important to identify opportunities across other areas of the business for the client – upselling and cross‑selling when appropriate – and making introductions when necessary. Retention of clients is key, but growing the revenue of each client is also crucial. Total client satisfaction is at the heart of what we do.
Responsibilities
- Provide strong account management to key clients, acting as the main and focal point of contact
- Create a deeper understanding of clients’ business strategy
- Ensure clients get maximum value from Fusion and client satisfaction remains high
- Maintain MS Dynamics for accurate reporting
- Account Planning for 360 clients
- Introduction to new services when applicable
- Manage project expectations and issues
- Produce and update client matrix
- Upsell and Cross sell
- Bespoke marketing strategy to clients
- Client relationship building through calls, meetings and entertaining
- Weekly 360 meetings with Heads of Departments
- Provide additional support to department Heads
Desired Skills and Experience
- Must have previous account management experience, ideally within professional services
- Knowledge of CRM systems is desirable
- Excellent telephone and written communication skills
- Basic MS Office, including Excel, Word and Outlook skills is essential
- Ability to interact professionally with clients, able to prioritise workload and be self‑sufficient whilst also working in a team environment
What we Offer
- Basic Salary of up to £40,000pa
- Additional commission (paid monthly)
- An additional day off for your Birthday every year
- Excellent training and development opportunities
- Private medical insurance
- Group life insurance
Job Type Full-time, Mon-Fri 9am to 5pm
Job Location Email fusionrec@fusionconsult.co.uk
About Fusion Consulting Group
Fusion is a multi‑discipline consulting practice assisting entrepreneurial businesses and private clients by delivering an end to end solution throughout their business journey. Fusion crafts client solutions using its in‑house team of highly skilled consultants with a diverse range of expertise within International Taxation, Company Accounting, Digital Marketing, IT Strategy, Business Advisory, Legal Services and Financial services ensuring a joined up approach and seamless client experience. Fusion Consulting Ltd is committed to creating a diverse environment and is to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Account Manager (Client Services) – Finchley employer: Fusion Consulting Ltd
Contact Detail:
Fusion Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Client Services) – Finchley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Account Manager role at Fusion.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your previous account management experience. Share specific examples of how you've maintained client relationships and driven revenue growth. We want them to see how you can bring value to their team!
✨Tip Number 3
Be proactive! If you know someone who works at Fusion or has connections there, reach out. Ask for an informational interview or a referral. We love when candidates take the initiative to learn more about us and our mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Fusion family. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Account Manager (Client Services) – Finchley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your previous account management experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our mission at Fusion Consulting Group. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Fusion Consulting Ltd
✨Know Your Clients
Before the interview, research Fusion Consulting Group and their client base. Understand the types of businesses they work with and the challenges they face. This will help you demonstrate your knowledge and show how you can add value as an Account Manager.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've effectively managed client relationships in the past. Be ready to discuss how you handle difficult conversations and ensure client satisfaction.
✨Demonstrate Your Strategic Thinking
Think about how you can contribute to upselling and cross-selling opportunities. Prepare to discuss strategies you've used in previous roles to identify client needs and how you can apply those at Fusion to grow revenue.
✨Familiarise Yourself with CRM Systems
Since knowledge of CRM systems is desirable, brush up on your experience with MS Dynamics or similar platforms. Be prepared to discuss how you've used these tools to manage client accounts and maintain accurate reporting.
