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- Tasks: Manage client relationships and ensure satisfaction while identifying growth opportunities.
- Company: Fusion Consulting Group, a rapidly growing professional services firm.
- Benefits: Competitive salary, commission, birthday off, and excellent training opportunities.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: Previous account management experience and strong communication skills required.
- Other info: Work in a diverse environment with great career development potential.
The predicted salary is between 40000 - 40000 £ per year.
Due to extensive growth and multiple acquisitions, Fusion Consulting Group are looking to recruit an Account Manager. Fusion Consulting Group is a rapidly growing, multi-disciplinary professional services firm with subsidiaries spanning Tax, Accounting, Legal, Financial Services, Executive Recruitment, and Fractional CFO Services. We deliver an integrated suite of advisory solutions to entrepreneurial businesses and private clients across the UK and internationally.
This role will report directly to the Head of Client Services and will be based out of our head office in Finchley, North London.
The Account Manager will be responsible for looking after a mixed client portfolio incorporated of both small-to-medium entrepreneurial businesses and private clients/international high net worth individuals. They will be required to maintain an excellent relationship with these clients, whilst also ensuring internal departments are collaborating effectively. It will be important to identify opportunities across other areas of the business for the client - upselling and cross-selling when appropriate - and making introductions when necessary. Retention of clients is key, but growing the revenue of each client is also crucial. Total client satisfaction is at the heart of what we do.
Responsibilities
- Provide strong account management to key clients, acting as the main and focal point of contact
- Create a deeper understanding of clients’ business strategy
- Ensure clients get maximum value from Fusion and client satisfaction remains high
- Maintain MS Dynamics for accurate reporting
- Account Planning for 360 clients
- Introduction to new services when applicable
- Manage project expectations and issues
- Produce and update client matrix
- Upsell and Cross sell
- Bespoke marketing strategy to clients
- Client relationship building through calls, meetings and entertaining
- Weekly 360 meetings with Heads of Departments
- Provide additional support to department Heads
Desired Skills and Experience
- Must have previous account management experience, ideally within professional services
- Knowledge of CRM systems is desirable
- Excellent telephone and written communication skills
- Basic MS Office, including Excel, Word and Outlook skills is essential
- Ability to interact professionally with clients, able to prioritise workload and be self-sufficient whilst also working in a team environment
What we Offer
- Basic Salary of up to £40,000pa
- Additional commission (paid monthly)
- An additional day off for your Birthday every year
- Excellent training and development opportunities
- Private medical insurance
- Group life insurance
- FusionPoints bonus scheme
Job Type: Full-time, Mon-Fri 9am-5pm (Fridays WFH)
Job Location: Finchley, N3
About Fusion Consulting Group: Fusion is a multi-discipline consulting practice assisting entrepreneurial businesses and private clients by delivering an end to end solution throughout their business journey. Fusion crafts client solutions using its in-house team of highly skilled consultants with a diverse range of expertise within International Taxation, Company Accounting, Executive Recruitment, IT Strategy, Business Advisory, Legal Services and Financial Services ensuring a joined up approach and seamless client experience.
Equal Opportunities
Fusion Consulting Ltd is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Account Manager in London employer: Fusion Consulting Group
Contact Detail:
Fusion Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your previous account management experiences. Share specific examples of how you've built client relationships and driven revenue growth.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your previous account management experience and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear, concise, and professional. Remember, we’re looking for someone who can interact well with clients and internal teams!
Highlight Relevant Experience: Don’t forget to mention any experience you have with CRM systems or managing client portfolios. If you've successfully upsold or cross-sold services before, let us know! This will show us you understand the importance of client satisfaction and revenue growth.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fusion Consulting Group
✨Know Your Clients
Before the interview, research Fusion Consulting Group and their client base. Understand the types of businesses they work with and their needs. This will help you demonstrate how your experience aligns with their client management approach.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past. Be ready to discuss how you handle difficult conversations or resolve conflicts, as this will show your ability to maintain client satisfaction.
✨Highlight Your CRM Experience
Since knowledge of CRM systems is desirable, be prepared to discuss your experience with any CRM tools you've used. Share specific instances where you utilised these systems to enhance client relationships or improve reporting accuracy.
✨Demonstrate Your Strategic Thinking
Think about how you can add value to Fusion's clients beyond just account management. Prepare to discuss strategies for upselling and cross-selling services, and how you would identify opportunities for growth within existing accounts.