Warehouse Manager

ABOUT THE BRAND

Founded in 2011 by Rannesh Jansari and Ria Pattni, Fushi is an award-winning, Ayurveda-inspired health and beauty brand on a mission to enhance women’s wellbeing – and their families – by creating ethically-made health and beauty solutions that positively impact their lives, and impart the benefits of herbs and oils. Created in its London workshop, Fushi offers hand-blended, natural and fresh remedies for everyday wellness concerns. Fushi is guided by its Vision/Traction Organiser (V/TO), and we are proud to live our core values – Integrity, Humility, Commitment and Kindness – while nurturing a people-first culture driven by Authenticity, Ownership, an Agile Mindset, and Continuous Improvement.

POSITION OVERVIEW

Reporting to the Head of Operations, the Warehouse Manager will take full ownership of Fushi’s warehouse function – leading a team of warehouse operatives and directly managing the Logistics Manager. This is a hands-on managerial role responsible for the end-to-end management of goods-in, storage, picking, packing, despatch, and logistics coordination, ensuring every order leaves our London facility accurately, on time, and to the highest standard. This is a step-up role for a proven warehouse professional who is ready to take broader ownership across both warehouse operations and logistics. You will be instrumental in building the systems, processes, and team culture needed to scale Fushi from its current position to £20m revenue by March 2028 – while never compromising on quality, accuracy, or the care that defines our brand.

KEY RESPONSIBILITIES

• Warehouse Operations
  • Own the day-to-day running of the warehouse, including goods-in, storage, picking, packing, and despatch across all channels – DTC, Amazon, B2B retail, and export.
  • Ensure all orders are fulfilled accurately and on time, maintaining a 99% fulfilment rate in line with Fushi’s V/TO target.
  • Implement and enforce FIFO/FEFO stock rotation procedures to protect product freshness and quality.
  • Maintain a clean, organised, and efficient warehouse environment, ensuring GMP standards are upheld at all times.
  • Plan and optimise warehouse layout, storage capacity, and workflows to support business growth.
• Team Leadership & Development
  • Lead, manage, and hold accountable (LMA) the warehouse team, including warehouse operatives, the WH Supervisor, and the Logistics Manager.
  • Deliver daily huddles to align the team on priorities, targets, and any operational updates.
  • Coach, train, and develop team members to uphold Fushi’s standards and support their professional growth.
  • Create and manage work schedules, allocating resources effectively to meet daily and seasonal workload demands.
  • Foster a positive, inclusive, and high-performance team culture rooted in Fushi’s people values.
• Logistics Management
  • Directly manage the Logistics Manager, providing clear direction, support, and accountability on all logistics activities.
  • Oversee the management of third-party logistics partners, ensuring KPIs are reviewed and consistently met.
  • Manage deliveries into key retail accounts including Amazon Vendor, Holland & Barrett, Boots, Ocado, and other national accounts.
  • Oversee export shipments, including deliveries to Fushi’s Netherlands EU distributor, ensuring compliance with organic export requirements via the TRACES NT portal.
  • Monitor carrier performance and lead resolutions on any delivery issues or service failures.
• Stock & Inventory Management
  • Oversee stock management across the warehouse, ensuring inventory accuracy through regular cycle counts, monthly stock counts, and weekly spot checks.
  • Work closely with the Stock Controller and Demand & Supply Planner to maintain optimal stock levels and flag risks early.
  • Use Odoo ERP to monitor and update stock movements in real time, taking full ownership of data accuracy.
  • Minimise stock holding and waste while ensuring supply continuity across all channels.
  • Manage warehouse consumables (packaging materials, void fill, labels) to ensure uninterrupted operations.
• Quality, Health & Safety, and Compliance
  • Enforce all Health & Safety protocols, conducting regular risk assessments, equipment checks, and safety audits.
  • Lead the reporting and resolution of near-misses and incidents, fostering a culture of learning and continuous improvement.
  • Ensure full compliance with relevant legislation, food and cosmetic product regulations, and internal quality standards.
  • Maintain pest control schedules, hygiene standards, and audit readiness across the warehouse at all times.
  • Support product traceability procedures and batch control, working closely with the Quality Controller.
• Reporting & Continuous Improvement
  • Track and report on key warehouse and logistics KPIs to the Head of Operations on a regular cadence.
  • Identify and implement process improvements to increase efficiency, reduce waste, and improve cost per unit.
  • Analyse performance data and generate actionable insights to drive continuous operational improvement.
  • Contribute to cross-functional planning, including demand forecasting, NPD launches, and seasonal campaign fulfilment.

KEY SKILLS & ATTRIBUTES

• Minimum of 3–5 years’ experience in warehouse management, ideally within health, beauty, FMCG, or a handcrafted/manufacturing environment.
• Proven track record of leading and developing warehouse teams with a hands-on, accountable approach.
• Experience managing logistics partners and overseeing B2B and B2C fulfilment operations.
• Proficient in Odoo ERP, ShipStation (packing), Shopify (e-commerce), and Microsoft Excel.
• Strong understanding of stock management, FIFO/FEFO principles, and inventory control best practices.
• Knowledge of Health & Safety legislation and GMP standards relevant to warehouse environments.
• Excellent organisational, communication, and problem-solving skills.
• Calm, solutions-focused, and resilient under pressure – with a natural ability to motivate and lead a team.
• Passionate about purpose-led brands, natural health, and sustainable business practices.

LIVING OUR VALUES IN THIS ROLE

• Authenticity – Lead with transparency and honesty, building a team culture where trust and open communication are the norm.
• Ownership – Take full accountability for warehouse and logistics performance – from fulfilment accuracy to team development.
• Agile Mindset – Adapt quickly to the changing demands of a scaling brand, bringing practical solutions to operational challenges.
• Continuous Improvement – Constantly seek smarter ways of working, reducing waste and elevating standards across every area of the warehouse.

WHAT SUCCESS LOOKS LIKE

Success in this role means running a warehouse and logistics function that is accurate, efficient, and consistently high-performing. You will have built a motivated, accountable team; driven measurable improvements in fulfilment rate, order accuracy, and cost per unit; and established the operational foundations needed to support Fushi’s growth to £20m. Your leadership will be felt every day – from the warehouse floor to the leadership team – as you help power everything Fushi does.

PERFORMANCE METRICS (KPIs)

• Fulfilment Rate – Target 99% across all B2B and B2C channels.
• Order Accuracy – Percentage of orders despatched error-free.
• On-Time Despatch Rate – Percentage of orders sent within the required SLA.
• Inventory Accuracy – Alignment between recorded and physical stock.
• Warehouse Incident Rate – Frequency of health and safety events.
• Team Productivity – Orders packed per operative per hour.
• Logistics KPI Adherence – Performance of third-party partners against agreed service levels.

At the heart of our philosophy lies the belief that it’s all about mindset, great skills, the right attitude and a fantastic work ethic and unwavering dedication. If you resonate with our values, feel inspired by this opportunity, and bring passion and proficiency to your craft (even if you don’t fit every criterion perfectly), we encourage you to take the leap and apply. Embrace the journey toward holistic well-being with us!