At a Glance
- Tasks: Manage logistics operations, ensuring timely and efficient product dispatch.
- Company: Join Fushi, an award-winning Ayurveda-inspired health and beauty brand.
- Benefits: Be part of a people-first culture with opportunities for growth and development.
- Other info: Work in a dynamic environment focused on sustainability and continuous improvement.
- Why this job: Make a real impact on customer experience and global logistics.
- Qualifications: Experience in FMCG logistics and strong Excel skills required.
The predicted salary is between 45000 - 55000 £ per year.
ABOUT THE BRAND Founded in 2011 by Rannesh Jansari and Ria Pattni, Fushi is an award-winning, Ayurveda-inspired health and beauty brand on a mission to enhance women's wellbeing – and their families – by creating ethically-made health and beauty solutions that positively impact lives. All our products are handmade in our London workshop and rooted in authenticity, sustainability, and Ayurvedic wisdom. Fushi is guided by its Vision/Traction Organiser (V/TO), and we are proud to live our core values – Integrity, Humility, Commitment and Kindness – while nurturing a people-first culture driven by Authenticity, Ownership, an Agile Mindset, and Continuous Improvement. If you have great wholesale, retail and D2C experience in the FMCG consumer goods sector, then this role will be perfect for you. As a Logistics Manager, you will take ownership of Fushi's courier, shipping and retail distribution operations, ensuring that products are dispatched efficiently, cost-effectively and in line with our quality and compliance standards. You will manage key partnerships with domestic and international carriers, lead export documentation processes and ensure that our customers – whether individual, retail or wholesale – receive their orders on time and in full. You will work closely with operations, customer service, warehouse and marketing teams, playing a critical role in upholding our delivery promise across global markets. We welcome applications from a range of logistics and supply chain backgrounds, provided you bring solid, relevant experience in this field. Main point of contact for Royal Mail, DPD, UPS, DHL and freight partners Resolve performance issues and disputes as they arise Keep orders flowing smoothly from warehouse to courier Produce accurate shipping paperwork International Shipping & Compliance Returns, Claims & Reporting Manage courier claims through to reimbursement Produce weekly reporting on logistics KPIs and courier performance Strategic Projects Work with Ops and Supply Chain on Amazon restocks Trial improvements to packaging and delivery Build peak trading plans for Black Friday and Christmas Drive down cost per order while maintaining delivery speed Keep packaging material on brand Build compliance checklists per account Work with UK pallet networks Key contact for retail partners' supply chain teams Help keep OTIF high and compliance fines low Manage palletisation, load security and DC booking-in (portal slots, ASN) and choosing the right pallet network In-depth knowledge of e-commerce shipping logistics – domestic and international. • Hands-on experience of UK pallet networks and how they operate • Commercially astute – able to identify cost-saving opportunities while maintaining quality. • Confident working across our core systems – Odoo (or experience in any other ERP), ShipStation, Shopify, Amazon Seller Central and TikTok Shop. • Very good working knowledge of Excel and the wider MS Office suite. • Strong working knowledge of UK grocery and wholesale retail logistics standards – GS1 barcoding/GTIN application, pallet labelling (SSCC), palletisation specifications and DC booking-in processes across major retailers. PERFORMANCE METRICS (KPIS) • First Attempt Delivery Success Rate (%) – successful deliveries on first attempt. • Average Shipping Cost per Order – broken down by region (domestic vs international). • Claim Resolution Time – average days to resolve delivery or damage claims. • Export Error Rate – frequency of failed customs entries due to documentation issues. Ownership – Take full responsibility for courier performance and shipping operations – ensuring customers are never left in the dark. • Agile Mindset – Adapt quickly to new markets, delivery routes, or compliance requirements with confidence and creativity. • Continuous Improvement – Proactively identify inefficiencies and use data to recommend better ways of working, saving both time and cost. In this role, success means owning the logistics journey from dispatch to delivery with precision and purpose. You will be a key player in ensuring every customer experience is seamless and every shipment reflects Fushi's promise of care, quality, and trust. Through strong relationships, attention to detail, and strategic thinking, you will ensure our logistics function supports our global growth ambitions while staying true to our values.
Logistics Manager/senior Manager in London employer: Fushi
Fushi is an exceptional employer that prioritises the wellbeing of its employees while fostering a vibrant and inclusive work culture. Located in London, we offer unique opportunities for personal and professional growth, alongside a commitment to sustainability and ethical practices that resonate with our core values. Join us to be part of a team that not only values integrity and kindness but also empowers you to take ownership of your role in enhancing lives through our Ayurvedic-inspired products.
