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For Companies At a Glance
- Tasks: Lead a team, mentor junior engineers, and resolve technical issues.
- Company: A growing Managed Service Provider in Swindon with a supportive culture.
- Benefits: Salary up to £40,000, career progression, and a collaborative environment.
- Why this job: Make a real impact by driving service excellence and mentoring future tech stars.
- Qualifications: Strong 2nd Line experience and a passion for helping others.
- Other info: Join a dynamic team focused on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A growing Managed Service Provider based in Swindon is looking for a Service Desk Lead. This role is perfect for someone with a strong 2nd Line background who enjoys mentoring junior engineers and ensuring high service standards are met.
Responsibilities include:
- Acting as the escalation point for technical issues
- Providing support across Microsoft technologies
- Driving continuous improvement within the service desk team
The position offers a salary of up to £40,000 and opportunities for progression in a supportive environment.
Service Desk Lead (2nd Line) - MSP, Microsoft 365 & Azure in Swindon employer: FusePump
Contact Detail:
FusePump Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Lead (2nd Line) - MSP, Microsoft 365 & Azure in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Managed Service Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled technical issues in the past. This will highlight your 2nd Line expertise.
✨Tip Number 3
Don’t forget to follow up! After any interaction with a potential employer, drop them a quick email thanking them for their time. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a better shot at getting noticed by hiring managers.
We think you need these skills to ace Service Desk Lead (2nd Line) - MSP, Microsoft 365 & Azure in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd Line experience and any relevant Microsoft technologies you've worked with. We want to see how your skills match up with what we're looking for!
Show Off Your Mentoring Skills: Since this role involves mentoring junior engineers, don’t forget to mention any experience you have in guiding others. We love seeing how you can help our team grow!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at FusePump
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Azure. Be ready to discuss specific technical issues you've resolved in the past, as well as how you approach problem-solving. This will show that you're not just familiar with the technologies but can also apply them effectively.
✨Showcase Your Mentoring Skills
Since the role involves mentoring junior engineers, think of examples where you've successfully guided others. Prepare to share how you’ve helped team members grow and how you handle different learning styles. This will demonstrate your leadership potential and commitment to team development.
✨Highlight Continuous Improvement Initiatives
Be prepared to discuss any initiatives you've led or participated in that aimed at improving service desk operations. Whether it’s streamlining processes or implementing new tools, showing your proactive approach to continuous improvement will resonate well with the interviewers.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and future projects. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
