Senior Account Manager, Activations & Ticketing

About The Role

Reporting to Senior Account Director. Fuse is seeking an experienced, ambitious and motivated Senior Account Manager to join the Events & Live Experiences Team. This role will work on one of our motorsport clients, taking on responsibility for developing and implementing world‑class events, hospitality programmes and brand experiences, at track and away from track. The role will be supported by junior team members and will require a deep understanding of production, global event planning and management, VIP hospitality, and client servicing. Experience in Formula One is preferred.

Client & Stakeholder Management

• Act as a primary point of contact for the client, ensuring seamless communication and alignment on objectives and messaging.
• Build strong relationships with key stakeholders, including other partners, rights holders, vendors, suppliers, partner agencies and internal teams.
• Provide strategic recommendations to enhance the client’s presence and overall guest experience.

Production, Hospitality & Activation Management

• Oversee the planning and execution of VIP hospitality programmes at Grand Prix events globally, both at track and off‑track.
• Work closely with suppliers, hospitality providers, rightsholders and race promoters to ensure premium experiences befitting the guests and clientele in attendance.
• Oversee and manage the production and build of hospitality spaces and activations from brief and design through to build and delivery, ensuring brief is met and pulling through core client narrative and messaging to relevant touchpoints.
• Work closely with the production supplier(s) to ensure client expectations are met and suite spaces are delivered in accordance with designs and within budget allocated.
• Coordinate guest logistics as required, including travel, transportation, accommodation, pass and ticketing management and access.
• Oversee and conduct regular check‑ins with ticketing and guest management system provider to ensure client and guest needs are met.
• Ensure all hospitality activations align with the client’s brand and strategy.
• Manage global travel and logistics, including planning of shipments and management of transport and global travel.

Project Management & Budget

• Manage budgets, ensuring cost efficiency and accurate finance reporting.
• Oversee contracts, invoices, and financial reconciliation with vendors and suppliers.
• Seek cost‑saving measures and efficiencies for the client where possible.
• Regular interaction and reporting to senior members of the team.
• Manage team members, ensuring tasks are completed efficiently and correctly while avoiding conflict and recommending solutions.
• Ensure seamless delivery of all project elements within scope, budget and deadlines.
• Pursue opportunities to grow business organically.

On‑Site Execution & Team Leadership

• Oversee install and dismantle of suite spaces on‑site, ensuring build schedule is maintained and all elements are fabricated according to the designs signed off by the client, keeping clients and internal team updated on progress throughout.
• Lead on‑site event operations, ensuring flawless execution and troubleshooting any challenges.
• Manage internal team, brand ambassadors and hospitality staff to deliver best‑in‑class experiences.
• Manage VIP/celebrity guests including but not limited to, logistics, pass management, and security.
• Work across multiple time zones and be available for global travel.

Reporting & Performance Analysis

• Track and report key metrics related to guest satisfaction, hospitality performance, and brand impact.
• Provide post‑event analysis, insight, and recommendations for continuous improvement.
• Present reports and debriefs to clients and internal stakeholders.

Desired Skills & Experience

• Experience in account management, event management, production and hospitality, ideally within sports marketing agencies or Formula One.
• Experience working on global brands is preferred.
• Proven track record in delivering high‑profile events and managing premium/VIP client experiences including production of event spaces/structures.
• Excellent project management and multitasking skills, with the ability to work under pressure.
• Ability to anticipate problems/issues and suggest proactive resolutions to be put into place.
• Strong budget management and negotiation skills, including use of Microsoft Excel.
• Strong operations and logistics management skills, including, planning of shipments, management of transport and global travel.
• Presentation skills (verbal and written), internally and to clients/suppliers, including use of Microsoft PowerPoint.
• Exceptional client servicing and communication skills (verbal and written).
• Team management – management and coordination of junior team members.
• Attention to detail and organisation.
• Ability to work in a fast‑paced, high‑pressure environment, including working across various time zones and international travel.

You need to have the ability & willingness to work flexibly, usually in the London office, with occasional international travel, on‑site at events and some weekend work. This is a full‑time role & you must be eligible to work in the UK.

Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role. We are committed to providing comprehensive training & development plans for all team members.