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For Companies At a Glance
- Tasks: Lead exciting projects in ticketing, hospitality, and fan engagement for top brands.
- Company: Join a global agency known for connecting brands with culture and innovation.
- Benefits: Enjoy flexible working hours, hybrid model, and a supportive team environment.
- Why this job: Make a real impact in the events industry while growing your career.
- Qualifications: Experience in managing teams and delivering complex event projects.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Senior Account Director
Fuse – Greater London, United Kingdom
Full‑time, London office, occasional UK travel, some weekend work
About the role
Reporting to the Head of Events & Live Experiences, the Senior Account Director drives strategic and tactical best practice across ticketing, hospitality and fan engagement services. Focus areas include hospitality and ticketing management, delivery of first‑class hospitality experiences, and live event/client activation planning and delivery.
Client Project Management
- Lead ticketing, hospitality and fan engagement projects for key Fuse clients – including Vodafone, PepsiCo UK and Chase.
- Responsible for day‑to‑day client delivery and management of project teams through pre‑planning, implementation and onsite delivery.
- Creation of event budgets, using experience and commercial understanding to provide accurate forecasts across all areas of delivery.
- Creation and ongoing management of scope of work documents and project team structures – collaborating with senior personnel within the Events Division and Client Account Teams as required.
- Drive strategic and tactical best practice in event and ticket management, ensuring that processes, systems and team structures deliver excellence for clients.
- Implement and manage effective operational and communication systems and processes, ensuring adherence by team members (e.g. project plans, client status documents).
- Oversee the development and implementation of new and existing asset and guest management systems, ensuring that project and account teams are sufficiently trained in their use.
- Manage middle‑senior client and rights holder relationships, strengthening relationships across the project team for delivery and future opportunities.
- Build credible relationships with rights holders (operational/H&S teams), leveraging these relationships to support operational planning and delivery at events.
- Act as a senior contact and interface between client, rights holder and production agencies/third‑party suppliers as required.
- Ensure that H&S standards and compliance requirements are met for all live experiences/events.
- Escalate, manage and resolve client issues in collaboration with senior personnel within the Events Division and Client Account Teams.
Commercial & Business Development
- Maintain existing clients and the revenue associated with those client projects – working closely with senior staff within the Events & Live Experiences division and Client Account Leads.
- Identify and pursue new revenue opportunities within existing or potential new clients.
- Support senior staff to implement more effective ways of working and other opportunities for increased profitability.
- Act as point of contact and respond to event‑focused client briefs generated by Client Account Teams, collaborating in proposal development as required.
- Lead or support event‑focused new business pitches as required – with the possibility that, upon securing a new client, the account will be managed by you or your team.
- Develop a concentrated knowledge base in ticketing, events and fan engagement areas; stay up‑to‑date on rights holder dynamics and industry changes.
People Management
- Build a team to deliver against requirements within your client portfolio (alongside the Head of Events & Live Experiences) – including contracting and management of non‑core staff.
- Provide management, direction, senior support and day‑to‑day guidance to individuals within your team, facilitating regular check‑ins and wider team meetings.
- Mentor, appraise and develop direct reports.
- Work closely with senior personnel within the Events & Live Experiences division to define and manage resource needs, including recruitment and the lead‑role for new team members as required.
- Support the Fuse resource model, maintaining transparency around team capacity and resource trackers as necessary.
- Collaborate closely with Senior Account Leads to ensure consistency, efficiencies and effectiveness across teams.
Event Delivery
- Oversee the successful delivery of any event or experiential activity within your client portfolio.
- Provide onsite support and guidance for suppliers and other stakeholders throughout.
- Serve as the onboard liaison between the client, rights holder, production agencies/third‑party suppliers and H&S teams as required.
- Escalate and manage onsite event‑specific challenges for the client, Fuse staff and suppliers.
Desired Skills & Experience
- Experience managing a team in ticketing, events and live experiences, with the ability to facilitate career growth in others.
- Experience leading complex ticketing, events and live experience projects from concept to completion.
- Experience managing multiple projects and project teams simultaneously.
- Experience in leading mid‑senior relationships with internal and external stakeholders.
- Experience dealing with third parties in the ticketing, events and live experiences space.
- Ability to lead on new business from brief to implementation.
Requirements
Full‑time role, eligible to work in the UK. Willingness to work flexibly in the London office, occasional UK travel, onsite at events and some weekend work. Supports remote days according to the hybrid working model.
Equal Opportunity Employment
Fuse welcomes applications from all qualified individuals regardless of race, colour, religion, sex, gender identity, sexual orientation, disability, veteran status or any other protected characteristic.
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Senior Account Director employer: Fuse
Contact Detail:
Fuse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks at events, conferences, or even online. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website that highlights your past projects and successes in ticketing and event management. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their values and recent projects, so you can tailor your responses and show how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Account Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Director role. Highlight your experience in ticketing, hospitality, and event management, and show us how you can drive strategic best practices.
Showcase Your Project Management Skills: We want to see your project management prowess! Include specific examples of how you've led complex projects from start to finish, especially in the events space. This will help us understand your ability to manage multiple clients and teams.
Highlight Your Interpersonal Skills: Strong relationships are key in this role. Share instances where you've successfully managed client relationships or collaborated with teams. We love seeing how you connect with others and build rapport!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Fuse
✨Know Your Clients
Before the interview, do your homework on the key clients mentioned in the job description, like Vodafone and PepsiCo. Understand their brand values and recent campaigns. This will help you demonstrate how your experience aligns with their needs and show that you're genuinely interested in the role.
✨Showcase Project Management Skills
Be ready to discuss specific examples of projects you've managed, especially in ticketing and events. Highlight your ability to lead teams, manage budgets, and deliver successful outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses for clarity.
✨Demonstrate Interpersonal Skills
Since the role requires strong interpersonal skills, prepare to share instances where you've built relationships with clients or stakeholders. Talk about how you’ve navigated challenges and maintained positive communication, as this will showcase your ability to manage client expectations effectively.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in ticketing, hospitality, and fan engagement. Being knowledgeable about industry dynamics will not only impress your interviewers but also show that you're proactive and passionate about the field. Bring up any relevant news or changes during your conversation.
