At a Glance
- Tasks: Lead client operations to enhance relationships and deliver top-notch experiences for Dyson.
- Company: Join a dynamic team at Omnicom Media, working with innovative brands like Dyson.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Embrace diversity and inclusion in a collaborative work environment.
- Why this job: Be at the forefront of operational excellence and drive transformation in a flagship client.
- Qualifications: 10+ years in client operations and strong leadership skills required.
The predicted salary is between 70000 - 90000 € per year.
The PHD EMEA Client Operations Lead is accountable for driving operational excellence that strengthens client relationships, improves responsiveness, and delivers a scalable high-quality client experience across key accounts. This role leads the operational system that underpins delivery – spanning budget stewardship, controls and governance, tools and workflow discipline, and the practical ways of working that ensure campaigns and programmes execute with accuracy and confidence.
Working in close partnership with Client Leaders, Finance, Activation and Media Capability, the role ensures client operating models are robust, fit-for-purpose and consistently applied across markets, and that transitions, onboarding and transformation land smoothly with minimal disruption. The role also plays an important role within the Client Operations community across PHD EMEA, strengthening capability, consistency and reusable operational best practice, enabling us to handle infinite complexity through advanced automation, AI agents, integrated data & tech solutions, and meticulously codified processes.
The key client for this role will be Dyson – a flagship client for Omnicom Media. Following a recent retention, this client is undergoing a significant transformation process to deliver a best in class operating model based on market-leading technology infrastructure. A key function of this role will be to ensure the successful delivery of Dyson’s new operating model and transformation commitments.
Key Qualifications
- 10+ years of experience in client operations, agency operations, delivery governance or operational leadership within a complex, multi-market environment.
- 5+ years of leadership experience in operations or client operations.
- Strong understanding of media workflows, financial operations and delivery models.
- Proven ability to design, embed and govern operational processes at scale.
- Comfortable making decisions in ambiguous, multi-stakeholder environments.
- Strong client credibility and calm executive presence.
- Pragmatic, outcome-focused mindset with a bias toward simplification and clarity.
- Proven capability to inspire, motivate, and guide teams through organisational change.
- Highly developed skills in building consensus and influencing senior leaders, clients, and internal teams.
Diversity, Equity & Inclusion
At OMG, we are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.
Client Operations Lead - Dyson EMEA in London employer: Fuse
At Omnicom Media Group, we pride ourselves on being an exceptional employer, particularly for the Client Operations Lead role supporting Dyson EMEA. Our commitment to operational excellence is matched by a vibrant work culture that fosters collaboration and innovation, providing ample opportunities for professional growth and development. With a focus on diversity, equity, and inclusion, we ensure that every employee feels valued and empowered to contribute to our mission of delivering best-in-class client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Lead - Dyson EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Dyson or similar roles. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding Dyson's current challenges and how your experience can help. Tailor your answers to show how you can drive operational excellence and improve client relationships.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've inspired teams through change and improved processes in past roles. We want to see your pragmatic, outcome-focused mindset in action.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our mission.
We think you need these skills to ace Client Operations Lead - Dyson EMEA in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Operations Lead. Highlight your experience in client operations and operational leadership, especially in complex environments. We want to see how your background aligns with the key qualifications listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Dyson. Share specific examples of how you've driven operational excellence and improved client relationships in the past. We love a good story!
Showcase Your Leadership Skills:Since this role requires strong leadership experience, make sure to highlight instances where you've inspired and guided teams through change. We want to see how you’ve built consensus and influenced senior leaders in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Fuse
✨Know Your Client Inside Out
Before the interview, make sure you research Dyson thoroughly. Understand their recent transformations, key challenges, and how they operate within the media landscape. This will not only show your genuine interest but also help you tailor your responses to demonstrate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Given the emphasis on leadership in this role, prepare specific examples that highlight your ability to lead teams through change. Think about times when you've successfully navigated complex environments or influenced senior stakeholders. Be ready to discuss your approach to building consensus and motivating teams.
✨Demonstrate Operational Excellence
Be prepared to talk about your experience in designing and governing operational processes. Share concrete examples of how you've improved workflows or implemented new systems that enhanced client relationships. Highlight your understanding of financial operations and how it ties into delivering a high-quality client experience.
✨Emphasise Your Pragmatic Mindset
This role requires a pragmatic, outcome-focused approach. During the interview, convey your ability to simplify complex problems and provide clear solutions. Discuss how you've tackled ambiguity in past roles and how you prioritise clarity in communication, especially in multi-stakeholder environments.
