British Airways Account Director - Client Team in London

The successful Client Account Director applicant will be responsible for being one of the main day to day points of contact across British Airways in a client facing role. This role requires someone who can manage a fast paced, global, premium travel brand and has knowledge across all channels.

The AD will lead on campaign planning and management of Brand and Commercial campaigns in the UK, with additional management of Social and Digital Display plans in international markets such as the US and India, working closely with the local OMD teams.

Part of this role will also require the AD to support across other areas such as long-term planning in OOH and AV, Creator strategy development and cultural moment activations. The AD will support some of the junior members of the team in ad hoc requests such as competitor data, MMM supply and annual laydown documents – ensuring all are accurate and updated where needed throughout the year, meeting deadlines set internally and by clients. They will also work with specialist teams across the agency to ensure smooth delivery of campaigns including pacing and reporting alongside heading up internal and clients weekly statuses.

BA are open to ideas and recommendations across all channels and are keen to deliver some media first thinking. We have an exceptionally strong relationship with the BA marketing clients, encouraged by face-to-face meetings at their office. We would want the AD to continue developing these strong relationships alongside the rest of the team.

Core Competencies

• Client relationships: Ability to build long-term, trusted partnerships with day-to-day marketing clients
• Strategic thinking: Ensure strategies feel integrated across markets
• Category awareness: Learning the intricacies of the travel sector; key competitors etc
• Influence & communication: Ownership of meetings & RTBs
• Operational excellence: Highly organised who can oversee multiple workstreams with precision
• Commercial acumen: Managing multi-million‐pound accounts with strong financial rigour and attention to detail
• Agile: Able to navigate fast turnarounds and scenario planning

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day.

We encourage open conversations between our managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.