At a Glance
- Tasks: Lead client operations to enhance relationships and deliver top-notch experiences for Dyson.
- Company: Join a dynamic team at Omnicom Media, working with innovative brands like Dyson.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Embrace diversity and inclusion in a collaborative work environment.
- Why this job: Be at the forefront of transformation in a flagship client’s operational model.
- Qualifications: 10+ years in client operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
The PHD EMEA Client Operations Lead is accountable for driving operational excellence that strengthens client relationships, improves responsiveness, and delivers a scalable high-quality client experience across key accounts. This role leads the operational system that underpins delivery – spanning budget stewardship, controls and governance, tools and workflow discipline, and the practical ways of working that ensure campaigns and programmes execute with accuracy and confidence.
Working in close partnership with Client Leaders, Finance, Activation and Media Capability, the role ensures client operating models are robust, fit-for-purpose and consistently applied across markets, and that transitions, onboarding and transformation land smoothly with minimal disruption. The role also plays an important role within the Client Operations community across PHD EMEA, strengthening capability, consistency and reusable operational best practice, enabling us to handle infinite complexity through advanced automation, AI agents, integrated data & tech solutions, and meticulously codified processes.
The key client for this role will be Dyson – a flagship client for Omnicom Media. Following a recent retention, this client is undergoing a significant transformation process to deliver a best in class operating model based on market-leading technology infrastructure. A key function of this role will be to ensure the successful delivery of Dyson’s new operating model and transformation commitments.
Key Qualifications
- 10+ years of experience in client operations, agency operations, delivery governance or operational leadership within a complex, multi-market environment.
- 5+ years of leadership experience in operations or client operations.
- Strong understanding of media workflows, financial operations and delivery models.
- Proven ability to design, embed and govern operational processes at scale.
- Comfortable making decisions in ambiguous, multi-stakeholder environments.
- Strong client credibility and calm executive presence.
- Pragmatic, outcome-focused mindset with a bias toward simplification and clarity.
- Proven capability to inspire, motivate, and guide teams through organisational change.
- Highly developed skills in building consensus and influencing senior leaders, clients, and internal teams.
Diversity, Equity & Inclusion
At OMG, we are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.
Client Operations Lead - Dyson EMEA employer: Fuse
At PHD EMEA, we pride ourselves on being an exceptional employer that champions operational excellence and fosters a collaborative work culture. Our commitment to diversity, equity, and inclusion ensures that every employee feels valued and empowered to contribute their unique perspectives. With ample opportunities for professional growth and the chance to work with prestigious clients like Dyson, our team thrives in an environment that embraces innovation and supports career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Lead - Dyson EMEA
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Dyson or similar roles. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding Dyson's current challenges and how your experience can help. Show them you’re not just another candidate; you’re the solution they need!
✨Tip Number 3
Practice your pitch! You want to convey your operational excellence and leadership skills clearly. Make it engaging and relevant to the role of Client Operations Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Client Operations Lead - Dyson EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client operations and leadership. We want to see how your skills align with the role, especially your understanding of media workflows and operational processes.
Showcase Your Achievements:Don’t just list your responsibilities; we want to hear about your successes! Use specific examples that demonstrate your ability to drive operational excellence and improve client relationships. Numbers and outcomes speak volumes!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Client Operations Lead role. Make it easy for us to see your potential!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fuse
✨Know Your Client Inside Out
Before the interview, make sure you research Dyson thoroughly. Understand their recent transformations, key challenges, and how they operate within the media landscape. This will not only show your genuine interest but also help you articulate how your experience aligns with their needs.
✨Demonstrate Operational Excellence
Be prepared to discuss specific examples from your past roles where you've driven operational excellence. Highlight your experience in managing complex workflows, budget stewardship, and governance. Use metrics to showcase your impact and how you’ve improved client relationships.
✨Showcase Leadership Skills
Since this role requires strong leadership, come ready to share stories about how you've inspired and guided teams through change. Discuss your approach to building consensus among stakeholders and how you maintain a calm presence in high-pressure situations.
✨Emphasise Adaptability and Innovation
Given the focus on advanced automation and tech solutions, be ready to talk about how you've embraced new technologies in your previous roles. Share examples of how you've implemented innovative processes that simplified operations and improved efficiency.
