At a Glance
- Tasks: Manage guest communications and ticketing for high-profile events, ensuring smooth operations.
- Company: Join a dynamic agency known for its fast-paced environment and exciting projects.
- Benefits: Full-time role with comprehensive training, flexible working, and opportunities for travel.
- Other info: Opportunity for career growth and development in a vibrant team.
- Why this job: Be part of thrilling events and build strong client relationships in the sports industry.
- Qualifications: Experience in client management and online ticketing systems; strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Fuse is looking for an experienced Account Manager who thrives within a fast-paced agency environment. Reporting to the Account Director, you will assist in delivering the Ticketing & Guest communications solutions for a high-profile client. You and your team will be responsible for the set up, testing, roll out and management of the client’s Guest Management Systems, ordering, allocating and distribution of tickets across multiple UEFA Club Competitions as well as general account management.
Guest Management Systems: Support the implementation of the online guest management systems. Ensure they are user-friendly, efficient, and aligned with the branding guidelines of the sponsor.
Systems training & support: Provide support and guidance to the ticketing team on how to use the system, establishing best practices, monitoring progress as well as training and supporting client Ticket Managers.
Account & Client Management: Be a reliable and knowledgeable member of the Account team supporting junior and senior staff as required to deliver client needs.
Client Relationship Management: Develop and maintain strong relationships with the Client, ensuring their needs are met with the highest level of service. Work closely with UEFA & TEAM (UEFA’s marketing agency) throughout the season.
Project Management: Manage multiple match days simultaneously, ensuring all deadlines are met and stakeholders are kept informed of progress. Keep existing project management tools updated and accurate to ensure efficient workflow and effective communication.
Meetings: Support the Account Executive on managing internal and external meetings ensuring rooms, diary invites, agendas and minutes are completed accurately.
Budget & Commercial Management: Complete timesheets, raise PO’s, track invoice payments and keep internal budgets updated. Support wider event project teams as needed in areas including but not limited to hospitality management, production and build, food and beverage, logistics, operations, project management and content.
Experience: Experience with online ticketing portals and guest management systems, client management experience, strong relationship building skills, strong use of MS Office: Word, Excel, PowerPoint. Experience of working with international clients would be a bonus but not essential.
You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK/International travel, on-site work at events and some weekend work. This is a full-time role & you must be eligible to work in the UK. We are committed to providing comprehensive training & development plans for all team members.
Account Executive - Travel & Events in City of London employer: Fuse
Fuse is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to thrive in the fast-paced world of travel and events. With a strong commitment to employee growth, we offer comprehensive training and development plans, ensuring that our team members are well-equipped to excel in their roles while enjoying the unique advantage of working closely with high-profile clients like UEFA. Located in London, our office provides a vibrant environment where creativity and innovation are encouraged, making it an ideal place for passionate professionals seeking meaningful and rewarding employment.
