At a Glance
- Tasks: Drive customer growth by introducing AI-powered learning solutions and identifying expansion opportunities.
- Company: Join Fuse, a leader in transforming workplace learning with innovative AI technology.
- Benefits: Enjoy remote work, flexible hours, comprehensive health insurance, and generous annual leave.
- Other info: Collaborative culture that values diverse thinking and continuous improvement.
- Why this job: Be part of a passionate team shaping the future of learning and performance.
- Qualifications: Experience in B2B SaaS sales and a genuine interest in AI and workplace transformation.
The predicted salary is between 35000 - 45000 £ per year.
About Fuse Universal
We're Fuse. Our mission is to transform the way people learn and grow at work. Since launching in 2008, our award‑winning, AI‑powered platform has helped global brands like Macmillan, Hilti, and Lotus Cars to unlock the knowledge within their teams, creating everyday learning moments that drive real impact. With a passionate, diverse team of Fusers across the UK, Europe, South Africa, India, and Singapore – we’re proud to lead the future of workplace learning. We believe the best work happens when people are trusted to work how and where they thrive. Our culture is built on collaboration, high performance, and continuous improvement – offering a flexible and supportive environment where your ideas truly matter. If you’re excited by innovation and want to be part of a global team shaping the future of learning, Fuse is the place for you.
About this role
This is not a traditional Inside Sales role. We are looking for a commercially driven, curious, and highly motivated Customer Growth Executive to help spearhead Fuse's next phase of expansion growth, particularly around AI‑powered learning and performance. You will play a key role in introducing customers to Lyra, Fuse's AI‑powered coaching and performance framework, while also helping them unlock additional value across the wider Fuse ecosystem including Creative learning services, Course+, Branded apps, Connectors and integrations, Partner content libraries, and Expansion licences. You will primarily focus on growing revenue within Fuse's existing customer base by identifying expansion opportunities and proactively shaping commercial conversations, while also supporting selected new business opportunities where relevant. This position is ideal for someone excited by AI and workplace transformation, who enjoys turning customer insight into commercial opportunity and wants to help shape the future of customer growth at Fuse.
About the team
You’ll be part of a highly ambitious commercial organisation focused on redefining the learning technology market through AI, performance enablement and customer impact. The team spans New Business, Customer Success, Solutions Consulting and Marketing, and this role sits at the centre of those functions. Our commercial teams blend commercial ambition with curiosity, remaining highly customer‑focused and collaborative. We value different ways of thinking and working, and are driven by continuous improvement and innovation. We work best when everyone feels able to contribute in the way that works for them.
Your Responsibilities
- Lead commercial conversations around Lyra and Fuse's AI‑enabled learning capabilities across the existing customer base, driving expansion revenue across strategic add‑on solutions.
- Own a portfolio of existing customer accounts, proactively identifying and pursuing upsell and cross‑sell opportunities.
- Work closely with Customer Success and Solutions Consulting to identify customer signals, uncover capability gaps, and shape expansion opportunities.
- Build working relationships with learning leaders and senior stakeholders, acting as a knowledgeable and reliable point of contact on learning strategy, AI transformation, and workforce capability development.
- Conduct structured discovery conversations that identify genuine business challenges and connect those challenges to Fuse's capabilities clearly and credibly.
- Manage opportunities through to close, collaborating with Solutions Consultants, Product, Marketing, and Customer Success where needed.
- Support selected strategic new business opportunities where relevant.
- Maintain accurate pipeline data in CRM systems, producing reliable forecasting and activity reporting.
- Gather and share customer feedback, buyer trends, competitor insights, product gaps, and emerging AI and L&D market opportunities with the wider business.
Commercial Skills & Experience
- Proven track record in B2B SaaS or technology sales with consistent quota achievement.
- Experience managing expansion, upsell, or customer growth motions within enterprise accounts.
- Strong pipeline management and ability to proactively identify and create opportunities.
- Comfortable managing expansion and selecting new business commercial motions in parallel.
- Ability to sell based on business value and outcomes, rather than leading with product features.
Market & Domain Knowledge
- Genuine interest in AI, workplace learning, and workforce transformation.
- Curiosity about how organisations develop capability, performance, and skills at scale.
- Ability to work effectively across multi‑stakeholder enterprise environments, including L&D, HR, operational, and IT stakeholders.
Communication & Collaboration
- Able to build credible, reliable working relationships with a range of stakeholders.
- Strong at asking questions, listening carefully, and understanding customer problems in depth.
- Comfortable working across teams and adapting how you communicate depending on your audience – whether that’s executives, practitioners, or technical stakeholders.
- You do not need to be extroverted or naturally 'salesy' – what matters is that you are clear, credible, and genuinely focused on understanding and solving customer problems.
Ways of Working
- Motivated by helping customers adopt new approaches to learning and performance.
- Able to manage your own priorities and pipeline in a structured way, even as products and priorities evolve.
- You bring your own perspective and approach – we welcome different thinking styles, working styles, and backgrounds.
- Interested not only in hitting targets, but in contributing to how Fuse develops its customer growth approach over time.
Benefits
- Remote‑first and flexible working.
- Home‑working and Wellbeing allowance.
- Peer and platform learning – it’s at the heart of what we do.
- Comprehensive Health Insurance with Vitality.
- Perkbox – enjoy a wide range of benefits, discounted shopping and services.
- Annual leave: 25 days + day off on your birthday + all bank holidays.
- Employee Assistance Programme.
- Enhanced parental leave.
- Employee recognition awards: employee of the month, long service awards, and our employee referral scheme.
Customer Growth Executive employer: Fuse Universal
At Fuse Universal, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the realm of workplace learning. Our remote-first culture fosters flexibility and well-being, allowing you to thrive while contributing to meaningful projects that shape the future of AI-powered learning. With a strong focus on employee growth, comprehensive benefits, and a supportive environment where your ideas matter, Fuse is the ideal place for those eager to make a real impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Growth Executive
✨Tip Number 1
Get to know Fuse and its mission inside out. When you’re chatting with us, show that you understand how our AI-powered platform transforms workplace learning. This will help you connect with the team and demonstrate your genuine interest in what we do.
✨Tip Number 2
Prepare some insightful questions about our products, like Lyra and other learning services. This shows you’re not just interested in the role but also in how you can contribute to our growth and innovation. Plus, it’ll make for a more engaging conversation!
✨Tip Number 3
Be ready to share your past experiences where you’ve successfully identified customer needs and turned them into opportunities. We love hearing about real-life examples that showcase your skills in driving customer growth and collaboration.
✨Tip Number 4
Don’t forget to highlight your curiosity about AI and workplace transformation. We’re looking for someone who’s excited about these topics, so let your passion shine through! And remember, applying through our website is the best way to get noticed.
We think you need these skills to ace Customer Growth Executive
Some tips for your application 🫡
Show Your Passion for AI and Learning:When you're writing your application, let your enthusiasm for AI and workplace learning shine through. We want to see how excited you are about transforming learning experiences and how you can contribute to our mission at Fuse.
Tailor Your Experience:Make sure to highlight your relevant experience in B2B SaaS or technology sales. We’re looking for someone who can demonstrate a proven track record in customer growth, so be specific about your achievements and how they relate to the role.
Be Clear and Credible:In your application, focus on being clear and credible. We value strong communication skills, so make sure you articulate your thoughts well and show us that you understand the challenges our customers face and how you can help solve them.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Fuse Universal
✨Know Your Stuff About AI and Learning
Make sure you brush up on the latest trends in AI and workplace learning. Understand how Fuse's AI-powered platform works and be ready to discuss how it can transform learning experiences. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Commercial Acumen
Prepare examples from your past experience where you've successfully identified upsell or cross-sell opportunities. Be ready to discuss how you turned customer insights into commercial success, as this role is all about driving revenue growth within existing accounts.
✨Build Relationships, Not Just Sales
During the interview, emphasise your ability to build credible relationships with stakeholders. Share stories that highlight your listening skills and how you’ve understood and solved customer problems in depth. This will resonate well with their collaborative culture.
✨Be Ready for Discovery Conversations
Practice conducting structured discovery conversations. Think of potential business challenges that customers might face and how Fuse’s solutions can address them. This will demonstrate your proactive approach and understanding of the role's responsibilities.
