At a Glance
- Tasks: Manage ticketing systems and client relationships for high-profile events.
- Company: Dynamic agency focused on sports and entertainment.
- Benefits: Comprehensive training, flexible hours, and opportunities for travel.
- Other info: Opportunity for career growth and working with international clients.
- Why this job: Join a fast-paced environment and make an impact in the sports industry.
- Qualifications: Experience in client management and a passion for sports.
The predicted salary is between 35000 - 45000 £ per year.
About The Role
Fuse is looking for an experienced Account Manager who thrives within a fast‑paced agency environment.
Responsibilities
- Reporting to the Account Director, you will assist in delivering the Ticketing & Guest communications solutions for a high‑profile client.
- You and your team will be responsible for the setup, testing, rollout and management of the client’s Guest Management Systems, ordering, allocating and distribution of tickets across multiple UEFA Club Competitions as well as general account management.
- The main day‑to‑day responsibilities include:
- Guest Management Systems: Support the implementation of the online guest management systems. Ensure they are user‑friendly, efficient, and aligned with the branding guidelines of the sponsor.
- Systems training & support: Provide support and guidance to the ticketing team on how to use the system, establishing best practices, monitoring progress, and training and supporting client Ticket Managers.
- Ticket ordering: Order tickets via UEFA platforms in line with the client’s requirements for each match day ensuring all deadlines are met.
- Ticket allocation: Allocate tickets for match days, ensuring that all stakeholders and guests receive their tickets promptly and accurately.
- Team player: Be a reliable and knowledgeable member of the Account team, supporting junior and senior staff as required to deliver client needs.
- Client relationship management: Develop and maintain strong relationships with the Client, ensuring their needs are met with the highest level of service. Work closely with UEFA & TEAM throughout the season.
- Project management: Manage multiple match days simultaneously, ensuring all deadlines are met and stakeholders are kept informed of progress. Keep project management tools updated and accurate to ensure efficient workflow and effective communication.
- Support internal and external meetings: Manage rooms, diary invites, agendas and minutes accurately.
- Budget management: Complete timesheets, raise POs, track invoice payments and keep internal budgets updated.
- Work around UEFA match days and other event duties; maintain the dedication required for this role.
- Identify efficiencies: Recommend ways to streamline operations and foster continuous improvement.
- Provide support to event project teams in hospitality, production, food & beverage, logistics, operations, project management and content.
- Collaborate closely with internal teams to ensure integrated execution, encouraging innovation and excellence.
About You
Desired skills & experience:
- Experience in relevant roles. Agency experience is ideal but not essential.
- A passion for sport and entertainment.
- Experience with online ticketing portals and guest management systems.
- UEFA experience is ideal but not essential.
- Client management experience.
- Strong relationship‑building skills.
- Excellent written and verbal communication skills.
- Strong use of MS Office: Word, Excel, PowerPoint.
- Process‑driven.
- Excellent attention to detail.
- Ability to multi‑task and be solutions‑focused.
- A can‑do, positive, friendly attitude.
- Experience working with international clients is a bonus but not essential.
You have the ability & willingness to work flexibly, usually from the London office, with occasional UK/International travel, on‑site work at events and some weekend work. This is a full‑time role and you must be eligible to work in the UK.
Benefits
We are committed to providing comprehensive training & development plans for all team members. Full‑time schedule: 9:30 – 17:30, with flexibility to adjust core hours between 10:30 – 16:30.
Account Manager - Ticketing employer: Fuse International Limited
Fuse is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those passionate about sports and entertainment. With a commitment to employee development, you will benefit from comprehensive training plans and the opportunity to work on high-profile projects within a fast-paced agency environment in London. The role offers flexibility in working hours and the chance to build strong client relationships while managing exciting events, making it a rewarding place to grow your career.
Contact Details:
Fuse International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Ticketing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fuse International Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fuse International Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - Ticketing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fuse International Limited:Your cover letter is your chance to shine! Tell us why you want to work at Fuse International Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fuse International Limited!
How to prepare for a job interview at Fuse International Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
