At a Glance
- Tasks: Keep our tech running smoothly and solve IT challenges across our offices.
- Company: Join Fuse Energy, a cutting-edge startup revolutionising the energy sector.
- Benefits: Competitive salary, equity options, private health insurance, and meal allowances.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a mission to make energy affordable while working with innovative technology.
- Qualifications: 2nd line IT experience and scripting skills in Python or Bash.
Fuse Energy is an energy startup on a mission to make energy abundant and affordable, fast. We combine first-principles thinking with cutting-edge technology to build a radically better energy system. We've raised over $200M from top-tier investors including Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, 20VC, Hummingbird and Collaborative Fund, alongside strategic angels including Nico Rosberg and GPs behind Meta, Revolut, Spotify and Uber. We're building a fully integrated energy company: developing our own solar, batteries and other generation projects, building our own hardware, improving and developing grid infrastructure, trading power in real time, using AI across the business, and installing distributed energy in homes. By selling directly to consumers we cut out the middleman, lower costs and pass the savings on to our customers. We're looking for a hands-on, technically skilled IT Operations Engineer (2nd Line) to keep Fuse running at full speed. You'll own the day-to-day technical environment across our office locations, ensuring our applications, infrastructure and end-user hardware operate reliably. The ideal candidate is a problem-solver who thrives in a fast-paced environment and is comfortable owning issues end to end, from Google Workspace to automating repetitive tasks.
Responsibilities
- Work across our London-based offices, external sites and our growing cloud presence
- Administer SaaS applications including but not limited to, Google Workspace, Iru, Revolut People, Linear
- Use AI tooling to automate manual IT-related tasks
- Own all office hardware problems: laptops, meeting room AV and printers
- Provide 2nd line IT support and assist in onboarding/offboarding staff
Requirements
- Proven 2nd line IT experience
- Experience working in a fast-moving SaaS-based IT environment
- Scripting ability in one or more languages (Python, Bash, etc.)
- Confident supporting end-user hardware (Windows/macOS)
- Good debugging skills and willingness to pick up unfamiliar tasks
- Bonus: AWS cloud experience or cloud certifications; strong grasp of core networking (TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi); networking or security certifications (e.g. CCNP, Fortinet NSE); bachelor's degree in a related field
Benefits
- Competitive salary and eligibility for equity
- Biannual bonus scheme
- Fully expensed tech to match your needs
- Private health insurance
- Breakfast and dinner allowance for office-based employees
As we hire globally, benefits vary by location.
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IT Operations Engineer (2nd Line) employer: Fuse Energy
Fuse Energy is an exceptional employer that fosters a dynamic and collaborative work culture, where creativity and innovation are at the forefront. Employees enjoy opportunities for professional growth and development while working on impactful projects in the fast-evolving energy tech sector. With a focus on ownership and proactive ideation, team members can truly make their mark in shaping the future of brand storytelling.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Engineer (2nd Line)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fuse Energy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fuse Energy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fuse Energy!
✨Direct Apply to Fuse Energy
Let's not forget to apply directly through the Fuse Energy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Engineer (2nd Line)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fuse Energy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fuse Energy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fuse Energy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
