Fuse Energy in London is seeking an Energy Specialist to own escalated tickets and complaints within our 24/7 customer support framework. You will handle cases from frontline teams, including billing, switching, payments, and smart metering, with an in-office shift pattern and optional overnight shifts.
The role emphasizes solving complex issues beyond SOPs, clear escalations, and strong written communication as you support customers across multiple workflows.
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Energy Escalations Specialist — 24/7 Support (London) employer: Fuse Energy
Fuse Energy is an exceptional employer that fosters a dynamic and collaborative work culture, where creativity and innovation are at the forefront. Employees enjoy opportunities for professional growth and development while working on impactful projects in the fast-evolving energy tech sector. With a focus on ownership and proactive ideation, team members can truly make their mark in shaping the future of brand storytelling.
