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- Tasks: Provide top-notch customer support and resolve inquiries in the renewable energy sector.
- Company: Join Fuse, a pioneering energy company transforming how we consume power.
- Benefits: Competitive salary, biannual bonuses, tech perks, and free meals at the office.
- Why this job: Be part of a mission-driven team making a real impact on energy savings.
- Qualifications: Strong communication skills and a passion for helping customers.
- Other info: Flexible shift work with opportunities for growth in a booming industry.
The predicted salary is between 36000 - 60000 £ per year.
At Fuse, we are building a fully integrated energy company, from developing solar, wind, and hydrogen to power trading and distributed energy installations. We sell directly to energy consumers, cutting out the middleman to reduce costs and pass on savings to customers. We are also building the Energy Network: a decentralised network of smart devices where users get rewarded in Energy Dollars for electrifying their homes, shifting usage to off-peak hours, and helping balance the grid. The energy network helps the grid achieve energy stability, a crucial requirement for the growth of AI data centres and energy-intensive industries.
About the Role
Fuse is looking for a dedicated and proactive Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive outstanding support at every stage—from onboarding to day-to-day assistance. You will handle inquiries, resolve account issues, and deliver solutions that reflect our commitment to exceptional service. This is a shift-based position, including overnight shifts, as part of our mission to provide industry-leading 24/7 customer support.
Key Responsibilities
- Deliver excellent after-sales support through chat channels and emails.
- Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach.
- Resolve service-related issues quickly and professionally.
- Offer advice to customers on how to maximise their energy savings.
- Work collaboratively with internal teams to continuously improve the customer experience.
- Work 40 hours in shifts per week (including overnight shifts, with additional pay).
Qualifications
- Bachelor’s degree.
- Exceptional verbal and written communication skills.
- Ability to work both independently and collaboratively in a team environment.
- Excellent communication skills and a genuine passion for helping customers.
- Strong problem-solving skills and the ability to manage challenging situations with patience.
- Interest in the energy industry and a desire to help customers make informed decisions.
- Previous experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary.
- Ability to work in-office.
Benefits
- Competitive salary.
- Biannual bonus scheme.
- Fully expensed tech to match your needs.
- Paid annual leave.
- Deliveroo breakfast and dinner for office-based employees.
Customer Support Specialist in London employer: Fuse Energy, LLC
Contact Detail:
Fuse Energy, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Fuse's mission, values, and the energy sector. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Specialist, you'll need to convey information clearly and effectively. Role-play with a friend or use online resources to sharpen your verbal and written skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Fuse team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Specialist in London
Some tips for your application 🫡
Show Your Passion for Energy: When writing your application, let us know why you're excited about the renewable energy sector. Share any personal experiences or interests that connect you to our mission at Fuse. We love seeing candidates who are genuinely passionate about making a difference!
Highlight Your Customer Service Skills: As a Customer Support Specialist, your ability to communicate effectively is key. Make sure to showcase your previous customer service experience, even if it's not in the energy sector. We want to see how you've helped customers in the past and how you can bring that same dedication to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and ready to take the first step towards joining our team!
How to prepare for a job interview at Fuse Energy, LLC
✨Know Your Stuff About Energy
Before the interview, brush up on the basics of renewable energy and how it impacts consumers. Understanding Fuse's mission and the services they offer will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Support Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully resolved customer issues in the past, highlighting your verbal and written skills.
✨Demonstrate Problem-Solving Prowess
Think of scenarios where you've had to tackle challenging situations. Be ready to discuss how you approached these problems and what solutions you implemented. This will showcase your ability to handle service-related issues professionally.
✨Be Ready for Shift Talk
Since this role involves shift work, be prepared to discuss your availability and willingness to work overnight shifts. Showing that you're flexible and committed to providing 24/7 support will make a positive impression.
