Fuse Energy is seeking an Energy Specialist for an in-office, shift-based role in London. You will own escalated tickets across billing, switching, payments and smart metering, resolving complex cases end-to-end and guiding frontline teams with evidence-backed escalations.
Ideal candidates have 1–2+ years at a UK energy supplier handling escalations, a solid understanding of energy supply, and comfort with AI-driven investigation. Weekend work and 24/7 support are part of the role.
London Energy Escalations Specialist (Shift-Based) employer: Fuse Energy, LLC
Fuse Energy is an exceptional employer for HPC Network Engineers, offering a dynamic work environment where innovation meets purpose. With a strong focus on employee growth, we provide opportunities to upskill and collaborate with industry leaders while working on cutting-edge technology that transforms the energy sector. Our competitive salary, equity options, and unique benefits like private health insurance and meal allowances ensure that our team members are well-supported and motivated to drive meaningful change in the world of energy.
