At a Glance
- Tasks: Coordinate travel operations and ensure a smooth customer journey from start to finish.
- Company: Join FurtherTravel, a leader in unforgettable travel experiences.
- Benefits: Full-time role with extensive training and opportunities for growth.
- Other info: Flexible applications; we value passion and potential over perfection.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: Experience in admin or operations; travel industry experience is a bonus.
The predicted salary is between 28800 - 43200 £ per year.
Company: FurtherTravel LTD
Location: Manchester HQ
Status: Full Time
Reports to: Brand Manager, Operations Manager
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Position Summary
We’re FurtherTravel and we exist to provide once in a lifetime travel experiences. We are home to many popular brands in the industry, such as Camp Thailand, Camp Bali, Camp South Africa, AmeriCamp and many more. We are an innovative company looking to grow our current offerings.
We're seeking a motivated Operations Coordinator, with superb attention to detail to expertly deliver all operational support to our customers. This role is perfect for someone who is passionate about communication, who will prioritise a smooth customer journey for our adventurers, from sign up, departure and return, with a focus on high customer service.
As the Operations Coordinator, you will work closely with the Operations Manager, providing operational insight and updates. You will build rapport with our customers with ease, but will also do the same with our suppliers, and will touch base with them too, as required. You will work closely with the Operations Manager to ensure the collection of customer monies. This Operations Coordinator will also assist with the processing of supplier invoices and checking them against the backend system.
If you’re looking for an exciting opportunity to grow in a fast-paced and collaborative environment, come join our dynamic and friendly team!
Duties and Responsibilities:
- Reporting to your line manager regarding pax numbers, passenger documentation, merchandise, customer payments etc. ensuring set deadlines are met.
- Providing operations reports
- Assisting with workflow and form creation.
- Communicating with partners and suppliers
- Using a CRM system to ensure pax numbers are constantly updated and accurate
- Chasing customer payments and payment plans to ensure monies are collected
- Ensuring we meet deadlines relating to all customers having the relevant documents before travel and that they are 100% 'trip-ready'.
- Effectively implement company terms and conditions regarding cancellations, refunds and payments.
- Providing excellent communication with all customers across all touch points, via telephone, email, WhatsApp etc
- Achieving a high customer feedback rating regarding all pre-trip comms and management
Extensive training will be provided on the above tasks, however it is MANDATORY that all candidates for this role have had prior experience and expertise in an admin/operations/logistical position. Experience working within the travel industry is a sought after bonus.
Additional Responsibilities:
- National travel as required
- Attendance at company-wide events/ fairs
Required Experience:
- Excellent communication skills both verbal and written.
- A systematic and methodical mindset to manage spreadsheets and CRMs.
- Ability to remain organised and handle multiple tasks at once.
- Excellent IT skills – Excel, Word. Prior CRM experience is highly preferred.
- Be comfortable working independently as well as part of a team.
We will still consider applications even if you don’t meet every single one of the above requirements, so don’t be put off if you don’t match them absolutely perfectly! We cannot offer visa sponsorship and you must be able to work in the UK.
Knowledge, Skills and Attributes:
- Professional attitude
- Enthusiastic and passionate about travel
- Commercially astute
- Competent and confident in the handling of data according to regulation
- Strong interpersonal and communication skills
- Good initiative
- A drive to deliver for both our team and customers
- Entrepreneurial approach and mindset
Performance Criteria:
- Meet and/or exceed business goals and objectives.
- Meet deadlines for operational, team and overall business requirements
- Be an ambassador for the business and FurtherTravel brand
Travel Coordinator in Manchester employer: FurtherTravel
FurtherTravel LTD is an exceptional employer located in the vibrant city of Manchester, offering a dynamic and collaborative work environment for those passionate about travel. With a strong focus on employee growth, we provide extensive training and opportunities to develop your skills while working closely with a friendly team dedicated to delivering unforgettable travel experiences. Join us to be part of a company that values communication, innovation, and high customer service standards, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Coordinator in Manchester
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like FurtherTravel who are looking for fresh talent for roles like Travel Coordinator.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like FurtherTravel and give you a leg up for your Travel Coordinator application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Coordinator openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Coordinator in Manchester
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Coordinator role at FurtherTravel.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Coordinator position at FurtherTravel.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of FurtherTravel.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to FurtherTravel's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Coordinator.
How to prepare for a job interview at FurtherTravel
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at FurtherTravel.
