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For Companies At a Glance
- Tasks: Lead a dynamic aftersales team and shape customer experiences at a top dealership.
- Company: Join Furrows, an Employee Ownership Trust focused on sustainable success.
- Benefits: Enjoy competitive salary, 30 days holiday, and employee discounts.
- Why this job: Make a real impact in a supportive environment where your leadership matters.
- Qualifications: Experience as a Service Manager in a franchised dealership is essential.
- Other info: Be part of a culture that values people and shared success.
The predicted salary is between 36000 - 60000 £ per year.
This is an opportunity to lead, influence, and shape a high-profile aftersales operation representing Ford and Kia. We are looking for an established, confident Service Manager — someone who knows what good looks like in a modern main‑dealer workshop and has the presence, discipline, and leadership capability to deliver it consistently.
The Role
- Take full responsibility for the day-to-day performance of the Service Department, leading an experienced team across workshop, service advisors, warranty, and support functions.
- Reporting to the Group Service Manager, you will:
- Take ownership of performance, profitability, and customer experience.
- Lead from the front — setting standards, expectations, and pace.
- Drive VHC / EVHC quality and conversion, not just compliance.
- Balance commercial results with customer trust and team engagement.
- Develop your people, manage performance, and build a strong, accountable culture.
- Be a visible leader on site, respected by colleagues and customers alike.
Who We’re Looking For
- This role will suit someone who:
- Is currently (or recently) operating as a Service Manager in a franchised dealership.
- Has proven experience delivering strong workshop control, customer satisfaction, and financial results.
- Is comfortable managing experienced technicians and front‑of‑house teams.
- Understands manufacturer standards, audits, and brand expectations.
- Leads with clarity, fairness, and consistency.
- Values being part of a business where people matter and success is shared.
Ford or Kia experience is desirable, but strong franchise experience (or similar) and leadership credibility are essential.
What You’ll Get in Return
- Real autonomy, with support from an experienced Group Aftersales structure.
- Competitive salary package, aligned to experience.
- 30 days holiday (including bank holidays).
- Group Life Assurance.
- Sick pay, increases with length of service.
- Employee & Family discounts.
- Birthday holiday.
- Employee Referral Bonus.
Why Join Furrows?
Furrows is an Employee Ownership Trust (EOT). That means we think long‑term, invest in our people, and run the business responsibly — not for short‑term gain, but for sustainable success shared by everyone who works here.
How to Apply
Please send your CV (and a brief covering note if you wish) to: hr@furrows.co.uk. Furrows Limited is an equal opportunities employer and welcomes applications from all backgrounds.
Service Manager in Shrewsbury employer: Furrows Group
Contact Detail:
Furrows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience with Ford or Kia. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show up and shine! If you can, visit the dealership in person. Introduce yourself to the team and express your interest in the Service Manager role. This personal touch can make a lasting impression and set you apart from other candidates.
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research the latest trends in aftersales operations and be ready to discuss how you can drive performance and customer satisfaction. We want to see your passion for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Furrows, where we value long-term success and employee engagement.
We think you need these skills to ace Service Manager in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership capabilities and any relevant experience in a franchised dealership to show us you’re the right fit.
Craft a Compelling Cover Note: If you choose to include a cover note, use it to tell us why you’re passionate about this role. Share specific examples of how you've driven performance and customer satisfaction in your previous positions.
Showcase Your Leadership Style: In your application, let us know how you lead teams and manage performance. We want to see your approach to building a strong culture and how you engage with both customers and colleagues.
Apply Through Our Website: While you can send your CV to hr@furrows.co.uk, we encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Furrows Group
✨Know Your Numbers
As a Service Manager, you'll need to demonstrate your understanding of performance metrics. Brush up on key figures like workshop efficiency, customer satisfaction scores, and financial results. Be ready to discuss how you've improved these in your previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to lead a team effectively. Prepare to share specific instances where you’ve set standards, managed performance, or developed your team members.
✨Understand the Brand Standards
Familiarise yourself with Ford and Kia’s manufacturer standards and expectations. Being able to speak knowledgeably about these will show that you’re serious about maintaining quality and compliance in the workshop.
✨Engage with the Company Culture
Furrows values a culture where people matter. During the interview, express your alignment with this ethos. Share how you’ve fostered a positive work environment in the past and how you plan to contribute to a strong, accountable culture at Furrows.
