Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers, manage service bookings, and ensure exceptional experiences.
- Company: Join Furrows Group, a trusted name in Shropshire since 1918.
- Benefits: Enjoy 30 days holiday, health programmes, and employee discounts.
- Why this job: Be part of an Employee Ownership Trust where your contributions matter.
- Qualifications: Strong customer service skills and a full UK driving licence required.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 25000 - 32000 £ per year.
Furrows Group has been serving motorists across Shropshire since 1918. Today we operate three dealerships representing Ford, Kia, Škoda and Geely, employing almost 300 colleagues across the group. We are also proud to be an Employee Ownership Trust (EOT) business – which means our people are at the heart of everything we do. Due to retirement, we are looking for an experienced Service Advisor to join our fantastic team in Oswestry.
The Role – You Will
- Welcome customers and manage service bookings
- Understand and record customer concerns accurately
- Create and manage workshop job cards
- Liaise with technicians and keep customers informed
- Explain recommended work clearly and professionally
- Promote additional work where appropriate
- Deliver an exceptional customer experience every time
What We’re Looking For – You’ll Need
- Strong customer service and communication skills
- Excellent organisation and attention to detail
- The ability to work in a fast‑paced environment
- A team‑focused attitude
- Good IT skills
- A full UK driving licence
Advantageous Experience
- Keyloop / Kerridge eDynamix
- VW Group Accredited Service Advisor
- Experience with Ford or Å koda brands
What We Offer
- Employee Ownership Trust business
- 30 days holiday (including bank holidays)
- Group Life Assurance
- Health & Wellbeing Programme
- Employee, Friends & Family discounts
- Employee referral bonus
Hours: Monday – Friday, 45 hours per week. Saturdays: Rota basis.
Salary: Competitive depending on experience.
Apply if you’re an experienced Service Advisor looking to join a great team in a well‑established and respected business, we’d love to hear from you. Send your CV and covering letter to: hr@furrows.co.uk
Furrows Limited is a diverse and inclusive employer, and welcomes applications from people of all backgrounds.
Service Advisor - Oswestry employer: Furrows Group
Contact Detail:
Furrows Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Oswestry
✨Tip Number 1
Get to know the company! Research Furrows Group and their values. When you walk in for your interview, show us that you understand what makes them tick and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to deliver that exceptional customer experience.
✨Tip Number 3
Be prepared to discuss your experience with relevant brands like Ford or Škoda. We want to hear about your past roles and how they’ve shaped your skills. Bring specific examples to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our fantastic team at Furrows.
We think you need these skills to ace Service Advisor - Oswestry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience relevant to the Service Advisor role. We want to see how you’ve made a difference in previous positions, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Oswestry. Share specific examples of how you've delivered exceptional customer experiences in the past.
Show Off Your IT Skills: Since good IT skills are a must, mention any relevant software you’ve used, like Keyloop or Kerridge. If you’ve worked with Ford or Škoda brands before, make sure to highlight that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Furrows Group
✨Know the Company Inside Out
Before your interview, take some time to research Furrows Group. Understand their history, values, and the brands they represent. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Service Advisor, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure a positive experience for clients.
✨Demonstrate Your Organisational Skills
In a fast-paced environment like this, organisation is crucial. Think of specific instances where you successfully managed multiple tasks or bookings. Highlight your attention to detail and how it contributes to smooth operations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.