At a Glance
- Tasks: Be the friendly face of our Telford dealership, helping customers with their vehicle service needs.
- Company: Join a reputable Shropshire brand with over 105 years of excellence in vehicle retailing.
- Benefits: Enjoy a competitive salary, generous holidays, and employee discounts.
- Other info: Join a diverse team that values customer satisfaction and teamwork.
- Why this job: Kickstart your career in a dynamic environment with great opportunities for growth.
- Qualifications: Strong communication skills and a willingness to learn are essential.
The predicted salary is between 36225 - 44275 £ per year.
About Us
Join a well-established, excellent Shropshire brand - Incorporated in 1918, we have over 105 years of retailing vehicles in Shropshire, enjoying a long and well-earned reputation for quality vehicles and excellent customer service. A company with almost 300 colleagues, and with a great record of staff retention, and proven career advancement opportunities. We operate 3 franchise dealerships across Shropshire representing 3 manufacturers’ car and van brands.
Position
A fantastic opportunity has arisen for a front of house Commercial Service Advisor at our Telford dealership. We are seeking a dynamic, highly motivated individual who can demonstrate excellent customer service skills while thriving in a fast-paced environment.
Key Responsibilities
- Greeting customers
- Scheduling service appointments
- Cataloguing customer concerns and comments
- Logging service orders and descriptions of problems and repairs
- Translating customers concerns and problems into standard repair terminology
- Work alongside the service team/departments to deliver an exceptional customer service experience
- To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust
About You
- The flexibility and willingness to learn
- The ability to work under pressure
- The ability to work accurately, with attention to detail
- Strong communication skills
- Excellent interpersonal and customer facing skills
- The ability to work as part of a team
- IT skills
- Full UK Driving Licence required
Preferred Experience
- Experience with Kerridge/Drive and E Dynamix systems
- Knowledge of Ford vehicles is advantageous but not essential
Benefits
- Salary of £35,000 OTE
- Group Life Assurance Scheme
- Employee, Friends and Family discounts
- Health & Wellbeing Programme
- Employee Referral Bonus
- Holidays 30 days (inc. bank holidays)
- Birthday holiday
- Hours of work: Monday to Friday, 45 hours per week. Saturdays will be required on a rota basis.
- Salary: Competitive depending on experience.
Join the Furrows Group and drive your career forward with a team that values excellence, dedication, and customer satisfaction. Furrows Limited is a diverse and inclusive employer, and welcomes applications from people of all backgrounds.
Commercial Service Advisor – Telford employer: Furrows Group
Furrows Limited is an exceptional employer in Telford, offering a supportive work culture that prioritises employee growth and satisfaction. With a strong emphasis on career advancement, competitive salaries, and a comprehensive benefits package including health and wellbeing programmes, we foster an inclusive environment where every team member can thrive. Join us to be part of a reputable brand with a legacy of over 105 years in the automotive industry, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Service Advisor – Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Furrows Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Furrows Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Service Advisor – Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Furrows Group:Your cover letter is your chance to shine! Tell us why you want to work at Furrows Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Furrows Group!
How to prepare for a job interview at Furrows Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
