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For Companies At a Glance
- Tasks: Lead our eCommerce strategy, driving online sales and optimising customer journeys.
- Company: Join Furniture Village, a top-rated family business known for its caring culture and success.
- Benefits: Enjoy a competitive salary, 28 days leave, generous pension, and staff discounts.
- Why this job: Be part of a dynamic team focused on digital growth and customer satisfaction.
- Qualifications: Experience in eCommerce trading, strong analytical skills, and a passion for retail.
- Other info: This is a full-time, permanent role based in Milton Keynes.
The predicted salary is between 36000 - 60000 £ per year.
Overview
ONLINE TRADING MANAGER
We have an exciting opportunity for a Online Trading Manager to join our team based in Milton Keynes. You will join us on a full-time, permanent basis and in return will receive a competitive salary. Here at Furniture Village, we have built a hugely successful retail business with a winning environment to work in, and we are delighted to have won Best Retail Family Business of the Year! We are caring, passionate, honest people who go the extra mile and make brave decisions to ensure our customers are always delighted with our service.
About the role
An exciting time to be joining Furniture Village, as we move forward with our plans for digital growth.
We are looking for a results-focused Online Trading Manager to take ownership of our eCommerce performance and growth.
In this role, you will drive online sales by maximising conversion, ensuring our products are presented in the most compelling way and optimising the customer journey. You will use data and insights to shape trading decisions, deliver impactful merchandising, and test new ideas that enhance both customer experience and commercial outcomes. We want someone who is proactive, customer-centric, and thrives in a fast-moving digital retail environment.
What you will be doing as our Online Trading Manager
- Own the day-to-day trading of the website to deliver sales, margin, and digital KPIs
- Develop and implement weekly, monthly, seasonal, and annual trade plans aligned with revenue, margin, and EBITDA targets
- Lead trade meetings to review performance, share insights, and identify future opportunities to drive growth
- Manage weekly and monthly forecasting of sales KPIs
- Collaborate with Buying team on range availability and product opportunities
- Collaborate with wider Multichannel team to develop and manage the digital trading calendar, ensuring alignment with marketing campaigns, product launches, promotions, and seasonal activity
- Work cross-functionally with Content, UX/UI, CRM, and Performance Marketing to ensure seamless execution of campaigns and traffic-driving activity
- Monitor and analyse on-site performance (conversion, bounce rate, AOV, exit rates, category/product/homepage metrics)
- Manage trading reports and dashboards to track KPIs and share insights with senior leadership
- Adopt a data-led approach to decision-making using analytics tools & platforms. Experience in GA & Contentsquare is preferred
- Deliver best-in-class on-site visual merchandising and customer experience
- Manage and optimise smart search & merchandising platforms to enhance product discovery, personalisation, and relevance
- Work closely with UX team to support experimentation activity interpreting results to inform optimisation strategies and analyse behavioural data and drive continuous improvements across the funnel
Key skills and attributes
- Proven experience in ecommerce trading within a retail or consumer brand environment, experience in furniture retail is preferred
- Strong commercial acumen with a track record of delivering sales growth, margin improvement, and digital KPIs
- Deep understanding of ecommerce metrics and analytics, with hands-on experience using GA, Contentsquare, or similar tools. Experience managing advanced search and merchandising platforms (e.g., Algolia, Advanced Commerce, Nosto)
- Strong understanding of digital marketing levers (CRM, performance marketing, content) and how they impact trading performance
- Excellent stakeholder management and cross-functional collaboration skills
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
In return, our Online Trading Manager will receive
- A competitive salary
- 28 days annual leave (including bank holidays)
- Generous group personal pension
- Excellent staff discount
If you feel you have what it takes to be our Online Trading Manager, then click “apply” today, we look forward to hearing from you!
Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit.
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Online Trading Manager employer: Furniture Village
Contact Detail:
Furniture Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Trading Manager
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce, especially within the furniture retail sector. Understanding what drives online sales and customer engagement will help you stand out as a candidate who is not only knowledgeable but also passionate about the industry.
✨Tip Number 2
Network with professionals in the eCommerce and retail space. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals. Building these relationships can give you an edge when applying for the Online Trading Manager position.
✨Tip Number 3
Showcase your analytical skills by discussing specific tools you've used, like Google Analytics or Contentsquare, in your conversations. Being able to demonstrate your experience with data-driven decision-making will resonate well with the hiring team at Furniture Village.
✨Tip Number 4
Prepare to discuss your previous successes in driving online sales and improving KPIs. Have concrete examples ready that highlight your commercial acumen and ability to collaborate cross-functionally, as these are key attributes they are looking for in an Online Trading Manager.
We think you need these skills to ace Online Trading Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce trading, particularly within retail or consumer brands. Emphasise any achievements related to sales growth and digital KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for online trading and how your skills align with the role. Mention specific tools you’ve used, like GA or Contentsquare, and how they’ve contributed to your success.
Showcase Data-Driven Decision Making: Provide examples of how you've used data and analytics to inform trading decisions. Highlight any experience with metrics such as conversion rates, bounce rates, and AOV to demonstrate your analytical skills.
Highlight Collaboration Skills: Since the role involves working cross-functionally, mention any past experiences where you collaborated with teams like Buying, UX/UI, or Marketing. This will show your ability to work effectively in a team environment.
How to prepare for a job interview at Furniture Village
✨Showcase Your E-commerce Expertise
Make sure to highlight your experience in e-commerce trading, especially if you have worked in a retail or consumer brand environment. Be prepared to discuss specific examples of how you've driven sales growth and improved digital KPIs.
✨Demonstrate Data-Driven Decision Making
Since the role requires a data-led approach, come ready to discuss how you've used analytics tools like Google Analytics or Contentsquare in past roles. Share insights on how data has influenced your trading decisions and led to successful outcomes.
✨Prepare for Cross-Functional Collaboration
The Online Trading Manager will need to work closely with various teams. Be ready to talk about your experience collaborating with buying, content, UX/UI, and marketing teams. Highlight any successful projects where teamwork was key to achieving results.
✨Understand the Customer Journey
Familiarise yourself with the customer journey in an online retail context. Be prepared to discuss strategies you've implemented to enhance customer experience and conversion rates, as well as how you've optimised product presentation on e-commerce platforms.
