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For Companies At a Glance
- Tasks: Lead our eCommerce strategy, driving online sales and optimising customer journeys.
- Company: Join Furniture Village, a top-rated family business known for its caring culture and success.
- Benefits: Enjoy a competitive salary, 28 days leave, generous pension, and staff discounts.
- Why this job: Be part of a dynamic team focused on digital growth and customer satisfaction.
- Qualifications: Experience in eCommerce trading, strong analytical skills, and a passion for retail required.
- Other info: Opportunity to work in a fast-paced environment with a focus on innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
ONLINE TRADING MANAGER We have an exciting opportunity for a Online Trading Manager to join our team based in Milton Keynes. You will join us on a full-time, permanent basis and in return will receive a competitive salary. Here at Furniture Village, we have built a hugely successful retail business with a winning environment to work in, and we are delighted to have won Best Retail Family Business of the Year! We are caring, passionate, honest people who go the extra mile and make brave decisions to ensure our customers are always delighted with our service.
About the Online Trading Manager role: An exciting time to be joining Furniture Village, as we move forward with our plans for digital growth. We are looking for a results-focused Online Trading Manager to take ownership of our eCommerce performance and growth. In this role, you will drive online sales by maximising conversion, ensuring our products are presented in the most compelling way and optimising the customer journey. You will use data and insights to shape trading decisions, deliver impactful merchandising, and test new ideas that enhance both customer experience and commercial outcomes. We want someone who is proactive, customer-centric, and thrives in a fast-moving digital retail environment.
Responsibilities
- Own the day-to-day trading of the website to deliver sales, margin, and digital KPIs
- Develop and implement weekly, monthly, seasonal, and annual trade plans aligned with revenue, margin, and EBITDA targets
- Lead trade meetings to review performance, share insights, and identify future opportunities to drive growth
- Manage weekly and monthly forecasting of sales KPIs
- Collaborate with Buying team on range availability and product opportunities
- Collaborate with wider Multichannel team to develop and manage the digital trading calendar, ensuring alignment with marketing campaigns, product launches, promotions, and seasonal activity
- Work cross-functionally with Content, UX/UI, CRM, and Performance Marketing to ensure seamless execution of campaigns and traffic-driving activity.
- Monitor and analyse on-site performance (conversion, bounce rate, AOV, exit rates, category/product/homepage metrics)
- Manage trading reports and dashboards to track KPIs and share insights with senior leadership
- Adopt a data-led approach to decision-making using analytics tools & platforms Experience in GA & Contentsquare is preferred
- Deliver best-in-class on-site visual merchandising and customer experience
- Manage and optimise smart search & merchandising platforms to enhance product discovery, personalisation, and relevance
- Work closely with UX team to support experimentation activity interpreting results to inform optimisation strategies and analyse behavioural data and drive continuous improvements across the funnel
- Proven experience in ecommerce trading within a retail or consumer brand environment, experience in furniture retail is preferred
- Strong commercial acumen with a track record of delivering sales growth, margin improvement, and digital KPIs
- Deep understanding of ecommerce metrics and analytics, with hands-on experience using GA, Contentsquare, or similar tools. Experience managing advanced search and merchandising platforms (e.g., Algolia, Advanced Commerce, Nosto)
- Strong understanding of digital marketing levers (CRM, performance marketing, content) and how they impact trading performance
- Excellent stakeholder management and cross-functional collaboration skills
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
Benefits
- A competitive salary
- 28 days annual leave (including bank holidays)
- Generous group personal pension
- Excellent staff discount
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Online Trading Manager employer: Furniture Village
Contact Detail:
Furniture Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Trading Manager
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce, especially within the furniture retail sector. Understanding what drives online sales and customer engagement will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the digital trading space. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Online Trading Manager position.
✨Tip Number 3
Showcase your analytical skills by discussing specific tools you've used, like Google Analytics or Contentsquare. Be prepared to share examples of how you've leveraged data to drive sales growth in previous roles.
✨Tip Number 4
Demonstrate your understanding of cross-functional collaboration. Prepare to discuss how you've worked with teams like UX/UI, marketing, and buying to enhance the customer journey and improve trading performance.
We think you need these skills to ace Online Trading Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce and online trading. Focus on achievements that demonstrate your ability to drive sales growth and optimise customer journeys.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital retail and your understanding of the role. Mention specific examples of how you've used data to inform trading decisions and improve performance.
Highlight Relevant Skills: Emphasise your experience with analytics tools like Google Analytics and Contentsquare. Discuss your familiarity with merchandising platforms and how you've successfully managed online trading in previous roles.
Showcase Your Results: Include quantifiable results in your application, such as percentage increases in sales or improvements in conversion rates. This will help demonstrate your impact in previous positions and your potential value to Furniture Village.
How to prepare for a job interview at Furniture Village
✨Showcase Your Data Skills
As an Online Trading Manager, you'll need to demonstrate your ability to use data and insights effectively. Be prepared to discuss specific examples of how you've used analytics tools like GA or Contentsquare to drive trading decisions and improve performance.
✨Understand the Customer Journey
Make sure you can articulate how you would optimise the customer journey on an eCommerce platform. Discuss strategies for enhancing user experience and increasing conversion rates, as this is crucial for the role.
✨Prepare for Cross-Functional Collaboration
This role requires working closely with various teams, such as Buying, Content, and UX. Be ready to share experiences where you've successfully collaborated across departments to achieve common goals, highlighting your stakeholder management skills.
✨Demonstrate Commercial Acumen
Highlight your understanding of eCommerce metrics and how they relate to sales growth and margin improvement. Prepare to discuss past achievements in driving digital KPIs and how you plan to apply that knowledge at Furniture Village.
